Before we can reconnect power, we'll need to confirm that all electrical equipment is turned off or disconnected, particularly heat-producing appliances and devices such as stoves, space heaters and clothes irons. Transmission Generator Interconnections . 471 Cecelia Road Victoria BC V8T 4T4, Telephone    250.388.5251 If the total number of bends installed between BC Hydro's duct stub off point and the meter base exceeds a composite angle of 135 degrees, a pull box may be required. there is a minimum of 50 mm concrete surrounding the duct and. The utility company recently launched a new COVID-19 Customer Assistance Program. In the case hydro becomes disconnected, you will be required to pay the full bill amount plus the reconnection charge before your hydro will be reconnected. If you fear your hydro will be disconnected, it is important to reach out to either BC Hydro or the Ministry of Social Development for support. The customer service conduit or duct must be gray, 75 mm (3 inches) in diameter, rigid DB2 PVC. Start by contacting Customer Service: 1 800 BCHYDRO (1 800 224 9376). We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. Call us to report a power outage in your area or to get information you couldn't find online. As a way to ensure B.C. (BC Hydro/Twitter) As a way to ensure B.C. “We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said Chris O’Riley, BC Hydro President and Chief Executive Officer. We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. “In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”. Mikeinont : was this installation in BC. If the cable length exceeds 30 metres and is approved by BC Hydro, additional charges will apply. 5 For 120/240V services up to 600A, BC Hydro will accept installation of the service duct and meter base inside the building wall if our requirements are met, specifically: For full requirements and information on service ducts installed within the building wall, see the following standard and info bulletin: Note: Drawing is for reference only. Today, B.C. The minimum radius of any conduit bend must be 900 mm (3 feet). The company is also cancelling non-emergency planned power outages while the majority of residential customers self isolate at home. For many, having your hydro bill paid up to date is a requirement of maintaining housing. Moreover international flights will now be restricted to international airports in Toronto, Montreal, Vancouver, and Calgary. Closed on weekends and stat holidays. Service disconnection. This morning, the federal government announced an $82 billion assistance package for Canadians and businesses struggling financially during the global pandemic. A 25 mm access cavity is required around the meter base if it is installed within the building wall. Distribution Generator Interconnections . Failing to do so may result in late fees from BC Hydro, and may be considered a breach of the terms and conditions of your contract. The Province has also created the 1-888-COVID-19  line to connect British Columbians needing non-medical information about the coronavirus pandemic. Call BC Hydro to get your service reconnected. To temporarily suspend your power, please contact BC Hydro Customer Service at 1 800 BCHYDRO (1 800 224 9376). The due date can be found in the top right corner of your bill. Residential and business customers under the Small General Service Rate can use the automated phone system to request a reconnection. Thank you! Receiving a disconnection notice can feel overwhelming, but it is important to address the issue and work with BC Hydro to keep the electricity. When will my security deposit be refunded? joined Alberta and Ontario in declaring a public health emergency in order to curb the spread of COVID-19. Copyright © 2020 BC Hydro. Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their primary care provider, local public health office, or call 8-1-1. Mid-span taps are normally not allowed. Information bulletin: Concrete encasement of customer service ducts inside customer-owned buildings [PDF, 1.8 MB] covers the details for connection of underground residential services, and clarifies the BC Hydro and B.C. 1 Trees must be cleared to 3 metres on each side of any secondary conductor. Anyone who is facing temporary financial hardship due to job loss, illness, or loss of a family member can also apply for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay bills. Got a story? We matched your question or search term to: cancel service to your business or close multiple accounts. House and Suite, A and B). A 3 mm minimum (#8) polypropylene pull string must be installed in the service conduit, tied securely at the meter based enclosure and to the string in the BC Hydro stub-off. If no payment is received by the due date, a late charge of 1.5% per month will be added to your account for unpaid amounts of $30 or more. 2 The company is also cancelling non-emergency planned power outages while the majority of residential customers self isolate at home. It is crucial to contact BC Hydro before a disconnection notice is issued. The meter base is not more than 1 metre (3 feet) from the corner of the building closest to BC Hydro's source. For electric service, we remove the service wires between the building and our source. Equipment advisory: BC Hydro pad-mounted transformer installation on private property (EA2015-001 R1) [PDF, 10.6 MB] contains further clarification regarding the effective date for new standards and additional drawings for assisting BC Hydro customers in complying with the new construction standards. See all the latest updates about the global COVID-19 pandemic on Vancouver Island. The Burnside Gorge Housing Outreach helps families who are homeless or at risk of becoming homeless to find shelter and/or maintain their housing. BC Hydro charges between $125 to $355 + GST to reconnect your service. public safety minister declares provincial state of emergency due to coronavirus pandemic, 10 Netflix recommendations to help you practice social distancing, B.C.’s provincial parties tout tourism top-ups in week three of election, Victoria Police issue alert for missing 33-year-old man last seen in April, 115 new COVID-19 cases reported in B.C. Construction & renovations: Add or modify electrical connections If you're moving to an address that has an electrical connection, go immediately to start, stop or move your service.. In BC we need to have a disconnect before the meter because our utility ( BC Hydro ) doesn't have a 400A rated meter to use. Information bulletin: Concrete encasement of customer service ducts inside customer-owned buildings [PDF, 1.8 MB] covers the details for connection of underground residential services, and clarifies the BC Hydro and B.C. If it is discovered that a consumer electrical service has been connected to BC Hydro utility conductors without approval from both the City of Surrey and BC Hydro the attending Electrical Safety Officer shall report the incident to BC Hydro and request an immediate service disconnect. Work with BC Hydro to create a payment plan, and avoid disconnection notices whenever possible. If you cannot meet the overhead connection requirements, please contact BC Hydro's Electric Service Coordination Centre at 1 877 520 1355 Monday to Friday, 8 a.m. and 4 p.m. BC Hydro prefers installation of the service duct and meter base on the outside of the building wall. U.S. citizens are no longer an exception to this rule. Questions can be directed to our Electric Service Coordination Centre team Monday to Friday between 8 a.m. and 4 p.m. at 1 877 520 1355. Policy: Typically, disconnection and reconnection for non-electrical work is completed within same business day. We matched your question or search term to: Is there a way to avoid a disconnection in winter? Call us to report a power outage in your area or to get information you couldn't find online. All Rights Reserved. Open Monday - Thursday 8:30am to 7pm & Fridays until 6pm If you are on a form of BC Employment and Assistance (i.e. All Rights Reserved. Therefore, contact BC Hydro to inform them of your situation and request a payment plan. A summary of BC Hydro’s installation requirements are provided below: To avoid serious danger to workers, it's important to know what services are buried in or near your work site. Residential and business customers under the, Pay your bill by the due date. Get answers to questions about paying your bill, rates, moving your account and more. Industrial connections . We work with single parents, two-parent and extended families and pregnant women. As of the time of publication, the total number of COVID-19 patients worldwide has risen to 216,822. House and Suite, A and B), The ladder ratio (4 metres high to 1 metre across) is met when the ladder is up against the building, without creating an aerial trespass over a neighbour's property, The roof mast is located within 45 centimetres (18 inches) from the edge of the roof within reach of the installer's ladder. The minimum depth of burial for all ducts shall be 900 mm below the finished grade. Only the registered owner or authorized business partner can request the removal of service. BC Employment and Assistance may be able to also support you with creating a payment plan with BC Hydro. Get answers to questions about paying your bill, rates, moving your account and more. BC One Call provides information about the underground services on your work site and where it's safe to dig.