Des remarques ? Read the following dialogue between a caller and a receptionist as they discuss a delayed shipment. Selon que vos clients décident de voyager seuls, entre amis ou avec leur famille, et qu’ils restent quelques nuits seulement ou plusieurs semaines, vous pouvez leur proposer certaines prestations. Catering is the business of providing a food service at a remote site or a place such as a hotel, pub or other location. Astuce : pensez au CPF ! 37 pages illustrées. This category only includes cookies that ensures basic functionalities and security features of the website. A twin room : une chambre avec deux lits simples 4. It will help you find and use the sentences you should employ in order to have a pleasant stay in a hotel. The guest had some very unusual requirements about the color of the bedding, which had to be yellow. By using ThoughtCo, you accept our, English as a Second Language (ESL) Expert, Important Phrases for English Telephone Conversations, Telephone Business Conversation Role-Play, ESL: Improve Your English Telephone Skills, How to Leave Messages on the Telephone in English, Joint Pain Terminology and English for Medical Purposes, Business English: How to Make an Order on the Telephone, How to Speak to a Customer Service Representative, English Language Practice: Ordering at a Restaurant, Dental Receptionist Dialogue for Medical Purposes, M.A., Music Performance, Cologne University of Music, B.A., Vocal Performance, Eastman School of Music, That there is a short delay in the shipment. 9. ThoughtCo uses cookies to provide you with a great user experience. The hotel usually tries to offer newly weds an upgrade to their reservation, but this is not always possible. Comme l’anglais est devenu la langue internationale par excellence, vous aurez toutes les chances de le parler dans les lieux touristiques du monde entier. The check-in process can take awhile since the receptionist has to find your reservation, request payment for the room, and then inform you about the hotel's policies and procedures. Could I leave a message? Le vocabulaire de l’hôtellerie : comment passer un merveilleux séjour… ou y travailler ! Mais qui sont-ils ? Comment rédiger son CV en anglais facilement ? Hotel Vocabulary Test . She's ___________. Voici à présent tout ce que vous aurez l’occasion de retrouver à l’intérieur de votre chambre d’hôtel. Reception. Nous vous offrons un bilan complet sans engagement dans le centre de votre choix. Below is a definition/description of each of the words/phrases in bold from the above text. Removing question excerpt is a premium feature, Local facilities such as stores and restaurants, A room that guests can use for exercise and fitness, A window that offers a nice image for guests, A piece of paper that guests display in the car window while in the hotel parking lot, Staff members that clean the rooms and linen, Money a guest owes for repairs to hotel property (when caused by violent or careless acts), Two hotel rooms with a door in the centre, Restaurant in a factory (or school); where workers can eat, a color at the end of the color spectrum (next to orange);resembling the color of blood or cherries or tomatoes or rubies, A large platform on which people can stand and can be seen by an audience, By Giuliaphkhazava | Last updated: Apr 28, 2016. L’avantage avec ce lexique, c’est qu’il est standardisé. prior to. * 97% de Réussite sur WSE Method - une condition : respecter le rythme prévu en début de formation. Do all the rooms have air-conditioning? If you need a midnight snack there's a _______ full of potato chips on your floor. Entièrement gratuit. That they haven't received their shipment yet. C. Brochures. Dans cette section, vous trouverez les différentes options en matière d’hébergement. 2. I'll try and put you through. Un de nos consultants vous contactera par téléphone dans les 48h. De l’auberge de jeunesse sans petit déjeuner inclus, à la chambre double où tous les services sont, de nombreuses possibilités existent. Pour vous aider à être paré à toute éventualité, j’a… But opting out of some of these cookies may have an effect on your browsing experience. The manager dealt with the complaint immediately. Dormitory / dorm : dortoirSingle room : chambre pour une personneDouble room : chambre pour deux personnesFamily room : chambre familialeSuite : suite (hébergement haut de gamme comportant plusieurs pièces)Room with a view : chambre avec vueSmoking room : chambre fumeurNon-smoking room : chambre non-fumeurShared bathroom : salle de bain communePrivate bathroom / en-suite bathroom : salle de bain privée. How can I help you?Caller: Could I speak to Mr Adams, please? Félicitations ! I’m sorry, but we don't have any vacancies. I'm sorry. Mosalingua m’a permis d’apprendre plus de 3500 mots en un an, en 15 minutes par jour. Would you like to call back?Caller: I'm afraid I'll be in a meeting. We are fully-_______ tonight. It is mandatory to procure user consent prior to running these cookies on your website. Dispo immédiatement. It can be expensive for families to take holidays during the school breaks as this is usually the peak time for hotels. D. 3. I'm sorry, I didn't ____________ your name. Accommodation : hébergementHostel / YMCA / youth hotel : auberge de jeunesse (généralement peu chère, en dortoir)Guesthouse : maison d’hôtes (hébergement chez l’habitant)Bed and breakfast / BnB : chambre d’hôtesInn : aubergeHotel : hôtelFour-star hotel : hôtel quatre étoilesLuxury hotel : hôtel de luxeBoutique hotel : hôtel-boutique (hôtel de taille relativement modeste, plutôt haut de gamme, chaleureux pour se différencier de la concurrence)Motel : motel (de motor hotel, hôtel routier très répandu aux États-Unis)Capsule hotel : hôtel capsule (concept japonais, avec des cabines-lits)Love hotel : hôtel offrant de l’intimité aux couples, offrant des réservations courtes (concept japonais, répandu en Asie et… en Amérique du Sud)Mountain hut / lodge : refuge de montagneSafari lodge : loge de safari (généralement dans des parcs naturels africains)Resort / holiday village : village de vacances (par exemple en bord de mer)Cruise ship : bateau de croisièreHomestay : hébergement chez l’habitant, le plus souvent bénévoleCouchsurfing : hébergement chez l’habitant (nom du site pionnier, Couchsurfing)WWOOFing : hébergement dans des fermes biologiques (de World-Wide Opportunities on Organic Farms, WOOF). What to ask at a hotel as guest and as receptionist - Learning English. Practice the dialogue with a friend so you can feel more confident the next time you leave a message. I'd like to stay in a double room. Cette organisation vous permettra de vous focaliser sur chaque point de manière plus précise. Have you got a single room for tonight? The reservation department work on commission so they try to up-sell guests to better rooms. Votre adresse e-mail ne sera pas partagée. 1. You might like to voice your complaint about the rate to the. I'd like to stay in a double room. This website uses cookies to improve your experience while you navigate through the website. B. Plus d'infos : contactez-nous. 10. Would you like to hold?Caller: Oh, that's a shame. The receptionist informed the guests of breakfast times. UK . We also use third-party cookies that help us analyze and understand how you use this website. Do all the rooms have air-conditioning? A bed in a dorm : un lit dans un dortoir 2. Last time I stayed in a hotel was in China, in Changsha City. I'll call housekeeping and ask them to bring you some fresh. Le guide ultime pour parler anglais facilement, Les 3 meilleures méthodes pour apprendre l'anglais, Les 30 séries à regarder pour progresser en anglais, Prononciation anglaise : le meilleur cours pour parler comme un natif. The room has a pull-_______ couch, so it will sleep an extra person. Good Morning. Une méthode unique élue Meilleure au Monde & 100% flexible : accessible EN CENTRE + accès ONLINE ou uniquement ONLINE vous choisissez ! You'll have to park your car yourself. Insultes en anglais : tous les gros mots à connaître par cœur ! alandra1729 ... Movie Worksheet: At a Hotel Reception. The guest. Great experience to practice English under a professional setting. The prices shown in the brochure are the standard rates. The off-peak prices apply from 30th September to 1st April, excluding Christmas and other public holidays. That the wine was of poor quality. To help you along the way, here are some basic English hospitality vocabulary. Are you sure you want to mark this activity complete? Quiz English Vocabulary Trivia Test! It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. The reservation will be confirmed with a deposit of $50. Could you give me your number please?Caller: Yes, it's 503-589-9087, Receptionist: That's 503-589-9087Caller: Yes, that's right. Sorry, we don't have a _______ service. Vous avez choisi votre hébergement ? Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. 1. Téléchargez le kit complet pour vous mettre ou remettre à l'anglais.