NW News - Providing official news and campaign account. Find out more about the company and what we’ve been up to by reading our latest news or watching our videos. You can call our Head Office switchboard on 0345 604 7468. Our phone lines are open from 8:00am to 5:00pm, Monday to Friday. Our accounts and billing contact hours have changed. Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ. Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe. You only pay for the water you use with a water meter, why not see if you can save? The number to reach the media team is 0333 321 4841. Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group. We try to get the water back on for customers who have lost supply due to a large leak on our water mains within 3 hours. We've put the most popular questions in one place, so you can find the answer you're looking for. Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group. Our work is instrumental in fulfilling our basic human needs and protecting the source of life. Download for free from the Apple App Store or Google Play now. The press office email inbox is regularly checked during opening hours. Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. Northumbrian Water - Health, Safety and Environment Consultant Team Leader Diane Somerville commented: "Ensuring the safety and well-being of our staff is an extremely high priority for Northumbrian Water Group and it helps us attract and retain skilled employees. Please let us know about any concerns you have. Click on Northumbrian Water Limited to find out more about NW and ESW. Our phone lines are open from 8:00am to 5:00pm, Monday to Friday. Northumbria House. Our accounts and billing contact hours have changed. Losing a loved one is difficult. NW Care - Providing water supply updates and help with any water or wastewater queries. Lots of our teams are working from home, but we're still here to help you. If you can't find the answers you're looking for here, contact us with Facebook Messenger or call us. The Northumbrian Water Group press office is open for enquiries from members of the press and media Monday to Friday, 9am to 5pm. Message us with Facebook Messenger, with questions about your account, services and more. Welcome to our help centre! Northumbrian Water steps up support for customers. Thanks for your patience. Find out more about the company and what we’ve been up to by reading our latest news or watching our videos. Contact NWG. We live water, and we love our customers. See what we are doing in your community, the environment, in schools and the supply chain. Request information about our environmental activities here. You can use our website to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more with an online account. We've added new features! Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ The single most essential ingredient for human life to thrive, is clean drinking water. Want to join the team? About Northumbrian Water Group. We live water, and we love our customers. Its primary subsidiary, Northumbrian Water Limited, provides water and wastewater services to 2.7 million people in North East England; NWG provides water to 1.8 million people in South East England, where it operates as Essex and Suffolk Water. Abbey Road. Please note, this number is for media enquiries only . Make payments quickly and easily with Apple Pay and Google Pay, and use the app to give us your meter readings. If you'd like to chat about: your account, bills or payments, call 0345 733 5566, or. Click on Northumbrian Water Limited to find out more about NW and ESW. in your email, so we can find your account information. Calls to 0345 numbers are usually charged at a local landline rate. The repair for the leak may take up to 24 hours. your water and sewerage services, call 0345 717 1100. Have you heard about our free Priority Services? Password schemes to protect your home, bills in Braille, language translation services and more, your customer account number (if you know it), and. Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ. From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help, Take away the worry, with our Priority Services and financial support schemes, Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ. Northumbrian Water Group (NWG) provides water utility services in both northern and southern England. Northumbrian Water Group LimitedNorthumbria HouseAbbey RoadPity MeDurhamDH1 5FJ. NWGL is the UK holding company for a number of regulated, non-regulated and dormant companies. Please check with your telephone service provider. The number to reach the media team is 0333 321 4841. If you need any help please call 0800 090 2422. Our water and sewerage services team is available 24/7,  but please only call if you have an urgent issue. Northumbrian Water Group Limited (NWGL) is a company registered in England and Wales with company number 04760441 and whose registered office is at Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ. We have an experienced team here to support you. Click on Northumbrian Water Group to find out more about our owners. Make payments, check your balance, track your usage and more. Want to join the team? Please note, this number is for media enquiries only. The Sunday Times 25 Best Big Companies to work for in 2019. Company Number: 04760441. Thanks for your patience. Don't forget, it's quick and easy to manage your account online!You'll be able to make payments, set up payment plans or Direct Debits, apply for a water … ESW News - Providing official news and campaign account. Customers with queries about their account or services should call: Journalists can also contact the Northumbrian Water Group press office by emailing externalcommunications@nwl.co.uk. Feel free to write to us at: Northumbrian Water Group Limited. Find out more about customer care here. The single most essential ingredient for human life to thrive, is clean drinking water. Create your online account quickly and easily here. Make payments, check your balance, track your usage and more. You can send your documents to us at webbill@nwl.co.uk. For media enquiries outside these hours, please call 0333 321 4841, and you'll be put in touch with the on-duty press officer. If you’ve spotted a leak, please give us as much information as you can on our leak map, at nwlcommunityportal.co.uk/leaks, so we can get to the leak as soon as we can. Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group.