You can register an odour incident at the Hogsmill Sewage Treatment Works with us by using the Report an odour online form. The quality of the cleaned wastewater is strictly regulated by the Environment Agency, and is tested to make sure that it meets high-quality standards. The message from the sewer flushers is “Bin it – don’t block it”. The Royal Borough of Kingston upon Thames, © 2020 The Royal Borough of Kingston upon Thames, COVID-19: prevention, testing and support, Find out about the latest information, guidance and support. This is where the sludge is heated to encourage the bacteria to eat it. Hi Mum/Dad! Listen to all of Marina’s adventures here! Did you know at Thames Water’s 350 sewage treatment works treat 2,800 million litres of sewage every day from 14 million customers. Several improvement works to facilitate this have been undertaken in recent years and more are ongoing and planned. We only ask for specific personal information when you contact us or enter competitions, we never share this without your agreement. This can be done in three ways: Now the wastewater is clean, it can be returned to local rivers and streams. Although the visible bits of sludge have been removed, we have to ensure that the smaller and sometimes invisible nasty bugs are also taken out. Keep up to date with the world of Fun Kids wherever you are... Hello, please go grab Mum, Dad or another grown up to have a read through this. Utilities operate 1,433 water treatment works and 5,950 service reservoirs in ... An innovative process developed by UK water and wastewater treatment specialist Bluewater ... Thames flood barrier. The sewer then joins a network of other sewers and takes the wastewater to a sewage treatment works – sometimes it needs to be   pumped there. This includes items that should never have been put down the drain in the first place – such as nappies, face wipes and cotton buds – but often can be things like bricks, bottles and rags! Surface water goes straight into a river, which is why you must not pour any waste water into surface water drains. The first stage of cleaning the wastewater is to remove large objects that may block or damage equipment, or be unsightly if allowed back into the river. 5 Final treatment. At larger sewage treatment works, the wastewater is put into rectangular tanks called ‘aeration lanes’, where air is pumped into the wastewater. In some areas, water companies will also collect the rainwater that runs off roofs, roads and pavements in a separate system, called a surface water sewer. This encourages the good bacteria to break down the nasty bugs by eating them. Did you know that over 55,000 sewer blockages each year are caused by people putting the wrong things down the drain. You can download the series free at iTunes. It was completed in 2009 and enables the facility to be a major supplier of water to the London area. You may also wish to report incidents of odour with Thames Water on 0845 9200 800 or email [email protected] quoting 'Hogsmill Sewage Treatment Works'. Please enable JavaScript in your browser settings for a better experience. As a result, 7,000 homes and gardens are flooded. As well as getting safe, clean and reliable water to you, water companies also have to take it away once you have used it. Sometimes additional treatment is needed if the river that the treated wastewater will be returned to is particularly sensitive. So, when you empty the bath, flush the toilet or use your washing machine, it’s their job to make sure that all that used water – now called ‘sewage’ or ‘wastewater’ – is put safely back into rivers. We use little files - cookies - that we store on your computer to help personalise our website and allows us to keep track of how you use it. Did you know at Thames Water’s 350 sewage treatment works treat 2,800 million litres of sewage every day from 14 million customers. We have a privacy policy that lists all of these people. In some areas, the water put back into the river is very important as it helps to keep them healthy. In a circular tank, large arms, or scrapers, slowly move around the tank and push the sludge towards the centre where it is then pumped away for further treatment.The water passes over a wall near the top of the tank and is taken to the next stage of the treatment process. Filtration: The water is then filtered through layers of fine, granulated materials — either sand, or sand and coal, depending on the treatment plant. Combined heat and power – this process treats the sludge using a process called ‘anaerobic  digestion’. We receive regular updates from Thames Water about the progress of these works.