Guests loved walking around the neighborhood! If you cancel your Student Group Booking in whole or in part any time within 28 days of the date on your Student Group Booking is due to begin, your deposit is non-refundable and will be withheld. Rooms can be amended or cancelled up to 2pm the day prior to arrival on a flex rate, giving you the flexibility you need. We will make any refunds due to you as soon as possible. Our company registration number is 00031461 and our registered office is at Marston’s House, Brewery Road, Wolverhampton WV1 4JT. This is the case even where you have booked through a Third Party Booking Site.13.5 Function or meeting room hire. Your rights when you end the contract will depend on the nature of the services, whether there is anything wrong with them and when you decide to end the contract. In the event of a conflict between the Offer Terms and this contract, the Offer Terms shall take precedence.16.2 No right to cancel when booked under a special offer. It is always possible that, despite our best efforts, some of the rooms may be incorrectly priced. This allows us to verify that our reviews come from real guests like you. Unless prohibited by applicable law, we shall not be liable for any indirect or consequential loss.14.2 We are not liable for business losses. Our rates are per room, per night. Reservations longer than 30 nights are not possible. Rest assured you can book a stay with us with the confidence you'll be in safe hands. We will contact you by telephone or by writing to you at the email address or postal address you provided to us at the time of Booking. The images of our rooms on our website, on Third Party Booking Sites or otherwise displayed in our marketing documentation, are for illustrative purposes only. There is also a comprehensive nutritional guide at each of our restaurants. Cancel. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Our registered VAT number is GB100019352.2.2 How to contact us. If our Saver rate is no longer available, or you require a flexible booking, you'll also find our unbeatable Flex rates here at www.marstonsinns.co.uk. Important: If you have booked a Saver rate you will not be able to get a refund if you choose to cancel your booking. Contributions should be appropriate for a global audience. We continue to assess the situation daily and have closely aligned ourselves with the latest government advice and guidance. Additional sorting options might be available (by type of traveler, by score, etc...). The staff were very helpful when I’d forgotten to collect something from my room and let me go back without issue.”, “Bed was lovely pillows not so great. We accept the following methods of payment: Cash*, Visa, American Express and Mastercard. 2 INFORMATION ABOUT US AND HOW TO CONTACT US2.1 Who we are. When we use the words "writing" or "written" in these terms, this includes emails unless we say otherwise. Please note: we normally only ask for your payment card details so that we can guarantee your booking, you will be asked to pay for your stay on arrival and may pay with a different card if you wish. Your contribution should be yours. Please speak to your hotel for more information. Depending on your card issuer, it may take up to 14 days for the funds to reach your account. I've lost the receipt for my stay; how can I get another copy? If you live in Northern Ireland you can bring legal proceedings in respect of the Booking in either the Northern Irish or the English courts.Schedule 1: Group Bookings1 Payment terms.1.1 Payment of a deposit. Please help us by practicing social distancing in public areas. If the government guidelines are extended for hotels to remain closed past the date stated we will proactively cancel your reservations for you if you have booked directly with us. All charges for any part of the Student Group Booking that is not cancelled shall remain payable. 2.2 How to contact us. Violent or threatening behaviour is not accepted on any of our premises.17.6 Liability for the acts and omissions of guests. 16 SPECIAL OFFERS16.1 Booking rooms under a special offer. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.18.6 Which laws apply to this contract and where you may bring legal proceedings? When you book, we'll give you a total price for the rooms and number of nights you've requested. 13 PRICE AND PAYMENT13.1 Where to find the price for the room. If you have booked a room for more than one night and need to cancel your final night's booking, please do so by 2pm on the day before you want to depart. Comfort is our speciality, so our rooms are equipped with everything you need for an enjoyable stay. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Our Central reservation team are standing by Monday to Friday 8am-5pm to help with your queries. It's best to check with your individual hotel. If you make your cancellation after 2pm prior to the date of arrival, you'll be charged a fee equivalent to one night's accommodation. Late Check – out is available at £20 charge booked prior to arrival or speak to a member of staff. If you think an invoice or price is wrong, please contact us promptly to let us know and we will not charge you interest until we have taken reasonable steps to try and resolve the issue. We will use the personal information you provide to us:15.1.1 to supply the room to you and administer your Booking;15.1.2 to process your payment for the room; and15.1.3 if you agreed to this during the order process, to inform you about similar products and services that we provide, but you may stop receiving these at any time by contacting us. You can contact them direct by phoning 01902 916907 or pressing Option 2 when calling the hotel number or alternatively, email centralreservations@marstons.co.uk. Distinctive inns, with individual character & appeal. “Bed was lovely pillows not so great. We will normally check prices before accepting your Booking and where the rooms correct price is less than our stated price, we will charge the lower amount. If you choose our Flex rate, you can pay on arrival. 7 OUR RIGHTS TO MAKE CHANGES7.1 Changes to your Booking and these terms. There isn’t usually a problem, but we will advise you of safe alternatives nearby. 9.3 The application of the Consumer Contracts Regulations 2013. 4.2 Additional occupants. The amount of such damages shall be determined by us but shall not be less than £75 (and you acknowledge that £75 is a genuine pre-estimate of our loss in respect of breach of this clause).17.2 No pets. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? There’s a possibility I’ll need to extend my stay, what do I do? 4 properties in Stafford like Vine Hotel by Marston's Inns were booked in the last 12 hours on our site. Your Group Booking cannot be assigned to a third party.2 Names of guests. 17 RESTRICTIONS ON USE17.1 No smoking policy. If you are ending a contract for a reason set out at clause 9.2.1 to clause 9.2.2 below, the contract will end immediately and we will refund you in full for any room which has not been provided and you may also be entitled to compensation. Where you are making a Booking for, or on behalf of, school or college students (irrespective of the amount of rooms) (“Student Group Bookings”) the terms in Schedule 2 will also apply to your Student Group Booking in addition to these terms and in these terms any reference to Booking shall include a reference to Student Group Booking.1.4 Prevailing terms. For contact details, please see the hotel’s details page. If a Saver rate is available, it will appear in your search results when you check for availability. In most cases you will be given a receipt on checking in, yes. As a gesture of goodwill, if you are within the periods specified, you may be able to get a refund.9.2 Ending the contract because of something we have done or are going to do. Get exclusive access to members-only deals by email. Not all Bookings of five or more rooms are subject to our group booking terms and conditions. Marston’s Inns policy doesn't allow more than two adults to a room, so you will need to book two rooms or more if you have three or more adults in your party. *Selected sites only, please contact each pub for more information. How many people do family rooms accommodate? We may treat any Booking or series of Bookings of five or more rooms by one person (or by connected persons) as a Group Booking.1.3 School/College group bookings. We have more than 70 million property reviews, all from real, verified guests. 1 BOOKING TERMS1.1 What these terms cover. See the box below for a summary of your key legal rights in relation to this contract. In certain circumstances, such as function room hire, or if your Booking includes the supply of catering services, which will be supplied in accordance with clause 8.2, or constitutes a Group Booking or Student Group Booking, we may ask you for a deposit to secure your Booking. Book a Room. The reasons are:9.2.1 we have told you about an error in the price or description of the room you have ordered and you do not wish to proceed; 9.2.2 you have a legal right to end the contract because of something we have done wrong. There are a couple of differences, so choose depending on what your plans are. Loft hatch open a little thou so looked a little freaky lol.”, This property has taken extra health and hygiene measures to ensure your safety is their priority. Try again, “Good value for money. However, please see clause 13.3 for what happens if we discover an error in the price of the room you book.13.2 What happens if we got the price wrong. Cooking food in the room is strictly prohibited.14.4 Where we are liable to you, save as prohibited by law, our maximum liability to you shall not exceed the price of your Booking or (where it applies) the maximum prescribed by the Hotel Proprietors Act 1956. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.18.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). (Subject to availability). You must be at least 18 years old to make a Booking. We take all reasonable care to ensure that the price of the room advised to you is correct. Book a hotel room for your next trip away, whether it's a quick stop over or a business trip, you can count on Marston's for luxury, comfort and a restful night. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Most Marston’s Inns have specially-adapted rooms allowing easier access for customers with disabilities.