Customer payment standards are documented in City of Austin Code, Section 15-9-75. Your bill includes charges for your City of Austin utility services. Business Energy Advisor Disability Assistance Relay Texas: 7-1-1 TDD: 512-477-3663 . City of Austin COVID-19 Updates All changes are effective November 1, 2019. Directions. Try these easy tips to save energy, especially now. To start becoming acclimated to your new community check out the Austin Relocation Guide and other community resources for fun things to do and places to go as well as for practical information like school districts and voter registration locations. Electric and Warehouse. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water. Your payment must be received on or before the due date on the bill. Customer Assistance Programs Beyond the meter, the maintenance of any piping is the responsibility of the customer or property owner. All Rights Reserved. 625 E. 10th St. Our History When We Must Receive Payments. Find out how to get immediate help with utility bills. Personal checks are usually not accepted. Call Before You Dig 888-340-6465, City of Austin Utilities Online A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. For more details about deposit waiver criteria, please contact us at 512-494-9400. Bill Disputes TDD: (512) 477-3663 Austin Energy. 3C Business Challenge: Commit, Calculate, Conserve. The utility was recognized for its commitment to Effective Utility Management principles and community outreach/engagement efforts. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. $2.39 for residential, $3.95 for commercial accounts. All changes are effective November 1, 2019. Utilities. Austin Water was recognized as a 2020 Utility of the Future Today by the Water Environment Federation, Water Research Foundation, WateReuse, and National Association of Clean Water Agencies for its commitment to Effective Utility Management principles and community outreach/engagement efforts. ECAD Ordinance & Energy Audits, Commercial Web App ASR allows water to be stored in a natural aquifer during periods when it is plentiful so that it can be withdrawn when water is needed. The following are located in Austin and provide dialup or high-speed Internet access to the Austin area. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. Get the details . Relay Texas: 7-1-1 Report Outage & View Status This page requires Javascript. Make sure your phone is connected. The City of Austin offers a variety of payment options so you can pay your bill conveniently: If you need to make a payment immediately to stop service disconnection, you can use Quick Payment on the phone or online. Commercial Recycling Rebate Program. Careers, Environment Austin City Council adopted changes for FY 20. Monthly Performance Dashboard - August 2020. Green Building Call Before You Dig All changes are effective November 1, 2019. There is a convenience fee assessed for each Quick Payment: $2.39 for residential and $3.95 for commercial accounts. Customer Assistance Programs Get Outage Alerts, GreenChoice® Utilities Austin Energy Austin Water Resource Recovery Education & Recreation Library Parks and Recreation Safety ... Get all the information or assistance you need about Austin, from the City's all day everyday information center. Transaction fees apply. News If you touch an uninsulated line with an object or your body, you become this path. Directions. The following utility companies offer either electric light gas services or all three: The following organization offers curbside trash recycling and yard trimmings collection and operates a drop-off location for household hazardous waste electronics and appliances: The following companies offer a local calling plan or a comparable alternative in the Austin area: In a tech town like Austin there’s no shortage of Internet resources. Call ahead to have utilities connected at your new home the day before or the day of your scheduled move-in (resources for phone Internet cable gas electric and other utilities are listed below.) Austin Utilities Now, Who We Are Austin Energy’s interactive web app for residential customers allows you to monitor your daily energy consumption, view your bill history, and see a future forecast of your energy bill cost. Physical Address: Electric Design Criteria & ESPA, Utility Updates Related to COVID-19 Outside Austin call toll-free: Plug-In Austin Electric Vehicles, Residential Web App Corporate Reports Saving Energy at Home. Load Profiler Get more information about City utility services and how your business can work with us to protect our utility systems and conserve resources. ECAD Ordinance & Energy Audits, Commercial Web App All Rights Reserved. Register for text alerts. Our History Corporate Reports Learn More. Utility Rates & Fees. Regional Science Festival. Ideally you should have the phone company hook it up the day before you move in. Learn More. Static Activity. Austin Utilities is dedicated to providing safe and reliable utility services for our customers. Austin is currently in Conservation Stage watering restrictions, allowing one day a week automatic irrigation and an option for a second day, using hose-end sprinklers. Careers, Environment Draggable blocks without handle Animated drag to sort Open snippets sidebar on start HTML syntax highlighting Toolbar visibility: Start/Stop/Transfer Service Gopher One-Call: Anyone digging in Minnesota must call Gopher State One Call to locate underground utility lines before digging.