If the number on the meter dial is less than the amount on your bill, please call us (09) 422 2222, press 3. Ngaruawahia, Postal AddressPO Box 13046 See Step 1 above. I get the data from the Watercare website.. Who owns the data? Many activities will lead to a higher water bill. Masterton 5810, Physical Address245 Milton Street The Council has a network of wells, reservoirs, pipes and pump stations. New Plymouth 4341, Physical Address1 Dean Place Lower Hutt 5010, Find your nearest Citycare location, or call us anytime on. Has the number of people living at the property changed? What is aucklandwatersupply.co.nz? At WaterCare®, we are dedicated to making your water good for life and have been doing so for the past 60 years. The meter was read incorrectly – this is rare. Case study: Margaret Mahy Playground, Check your meter accuracy. Your bill may be higher when you have had extra people staying or living at your property. East Tamaki, Postal AddressPO BOX 7669 Stratford 4332, Postal AddressPO Box 10290 The Council has a network of wells, reservoirs, pipes and pump stations. Water from underground aquifers is used to supply the Christchurch urban area, Lyttelton, Diamond Harbour and Governors Bay.. Information about backflow prevention to stop accidental contamination of our water supply. Hornby Integrated property service solutions that deliver on specified outcomes. Dunedin 9044, Physical Address107 Otaki Street If none of the above checks apply, it is helpful to discuss your high bill with us. Mt Maunganui 3152, Physical Address15b Amber Crescent Postal Address PO BOX 7669 Christchurch 8240. If we can confirm that your meter is working correctly, you will save the cost of a meter test. Gracefield It does regular testing and maintenance in line with the Drinking Water Standards for New Zealand(external link). Recurring credit card terms and conditions, Rehabilitating Puketutu Island with biosolids, Guidance on public attendance at board meetings, ​​​​Warkworth-Snells-Algies wastewater services, Wellsford Wastewater Treatment Plant upgrade, Wynyard Quarter and Halsey Street wastewater upgrades, ‘Amiria’ the tunnel boring machine breaks through, Albany reservoir pump station project completed, Analyse your household’s water use with handy online tool, Auckland Council announces water restrictions, Auckland Council to change water restrictions for commercial water users, Auckland Council to make decision on water restrictions, Auckland drinking water gets top marks for every zone, Auckland Mayor Phil Goff and Forestry Minister Shane Jones plant pohutukawa trees to celebrate Arbor, Auckland’s ‘very dry’ long-range forecast reinforces need to save water, Aucklanders achieve target water savings in June, Aucklanders overwhelmingly supportive of calls to save water as drought continues, Aucklanders urged to keep saving water after daylight savings kicks in, Central Interceptor’s Tunnel Boring Machine receives Matariki star name, Countdown supermarkets give away 15,000 of our shower timers, Dramatic rise in Upper Nihotupu Dam highlights relative size of each water storage lake, Emergency powers invoked to address Auckland drought, Hot weather leads to skyrocketing water demand, Aucklanders set new water consumption record, Aucklanders to enjoy cleaner beaches and waterways with a new super-sized wastewater tunnel, Community helps shape plans for new water treatment plant in west Auckland, Efforts doubled to reduce midge numbers in Māngere Bridge, Engineers celebrate with tea and muffins as Army Bay Wastewater Treatment Plant refurbishment is com, Extended dry weather prompts calls to be waterwise, First giant concrete pour takes place at our new Pukekohe reservoir site, Free public tours of our dams in the Hūnua ranges, Heavy rain needed over July and August to make up for shortfall, Latest weather forecast takes Auckland water supply to ‘critical’ status, Leak detection programme prevents millions of litres of water loss, Major construction begins on our Central Interceptor project, Mobile water treatment unit sent to help drought-stricken Northland, New Central Interceptor training centre opens, New pipejacking record set on Auckland watermain project, New Zealand’s first floating solar array unveiled, Our $2.4 billion construction partnership with Fulton Hogan and Fletcher Construction, Our water and wastewater prices will change from 1 July 2019, Partnering to push the water saving message, Pukekohe Wastewater Treatment Plant expansion flies along, Pukekohe Wastewater Treatment Plant receives solar energy boost, Residents in central-west Auckland asked to conserve water due to burst watermain, Sewer separation project to clean up St Marys Bay, Blanche the giant tunnel boring machine makes progress at Army Bay, BNR expansion project at Mangere Wastewater Treatment Plant underway, Central Interceptor one step closer to start date, Children's book launched for World Water Day 2018, Current water outages and upcoming shutdowns, Don’t let your hose run wild! Christchurch 8053, Physical Address26 Crown Street, There is a second leak, or the first leak was not properly fixed. Balclutha 9230, Postal AddressPO Box 2531 If you find a leak, you will need to contact a registered plumber to fix it. You may qualify for a credit to your account, Conserve water in the home, garden and workplace, Leaks can cause much higher bills if you don’t fix them, We offer several options for customers facing financial difficulty, Get information on estimated, final and special readings. Hastings 4175, Postal AddressPO Box 7669 Although we take every precaution, we may have read your meter incorrectly. More people or more use of appliances will often lead to a higher bill. Learn more about meter tests: There is a problem with my meter. Have you been watering your garden more often? Sydenham Wellington 6440, Physical Address115 - 121 Hutt Park Road If this doesn’t apply to you, go to Step 3. Phone 0508 CITYCARE (248 922) Fax +64 3 941 7202 Dunedin 9012, Physical Address6 Arbor Place Follow our guide to check for a leak. It does regular testing and maintenance in line with the Drinking Water Standards for New Zealand (external link). Greytown 5794, Physical Address1432 Omahu Road To check if this has happened, you need to read your meter. We are recognized as leaders in the water treatment industry, with specially designed treatment systems to provide the water your family deserves. Have you recently filled your swimming pool? Have you installed new appliances that use more water? Water meters are usually near or just outside your property boundary, in a box made of wood, plastic, concrete or metal. You must enable JavaScript to submit this form, Postal AddressPO Box 8243 3 Are more people using water at your house? Have you used your washing machine or dishwasher more often? If the meter reading seems right, go to Step 2. Have you fixed a leak? Christchurch 8240, Physical Address818 Wairakei Road All rights reserved. There are two other possible reasons for the bill remaining high: 2 Is it a catch-up bill after you have fixed a leak? Troubleshoot the likely cause, including leaks. If you have fixed a leak, you may qualify for a credit to your account. Check that the number on the meter dial is either equal to, or slightly higher than the amount on the back of your most recent bill. Christchurch drinking water is mainly drawn from aquifers deep underground. Symonds Street Physical Address 818 Wairakei Road Christchurch 8053. 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New Plymouth 4341, Physical Address135 Cordelia Street Washdyke 7910, Physical Address8 Brownlee Avenue All Flushed Out - Heketua, ka heke ki whea? Palmerston North 4410, Physical Address205 Springs Road Safe, mature and experience driven-IP in all aspects of civil infrastructure. If none of these things apply, go to Step 4. We will assess whether we need to apply a credit to your account. Christchurch 8023, Physical Address100c Orchard road If none of these things apply, move to Step 5. Christchurch drinking water is mainly drawn from aquifers deep underground. Auckland 1150, Physical Address48 Stonedon Drive If your water use has not changed, you may have a water leak. If your meter is not working properly, you can request a meter test. The fine folks at Watercare have excellent real-time data on their water storage lakes, but I wanted to see all of the water levels at the same time on the same page - so I made this website.. Where do you get the data from? 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Clearing your cache may help – here’s how to do it, How Watercare plans to stay ahead of Auckland's population growth, Huia Water Treatment Plant replacement open days in Titirangi, Kids cosy this winter thanks to generous folk at Watercare, Kiwi Esplanade ventilation shaft removed from Central Interceptor design, Large turnout for Huia Water Treatment Plant open day, Large wastewater project counting down to start date, Lower Huia Dam open day a hit with visitors, Make your spring planting water-efficient, Māngere school students produce stunning designs for Watercare Coastal Walkway information signs, Māngere Wastewater Treatment Plant: odour update, Mayor Phil Goff opens Watercare’s new Biological Nutrient Removal (BNR) facility, More water for the North Shore and Rodney District after Watercare’s planned operation goes smoothly, New Albany-Pinehill watermain project progresses well, New pump station and pipework takes shape at Wynyard Quarter, New tunnel boring machine arrives for outfall pipeline project at Army Bay Wastewater Treatment Plan, New wastewater tank at Fred Thomas Drive, Takapuna takes shape, Our Warkworth Wastewater Treatment Plant expands to cater for growth, Pest control programme in the Hūnua Ranges, Pukeko in the spotlight at the Māngere Coastal Walkway, Pump station at Wynyard Quarter nears completion, Rare plant discovered at Watercare Coastal Walkway, Scale of Tasman Tempest devastation revealed, Snells Beach School students visit Tunnel Boring Machine, Summer is coming, so make every drop count, Take a tour of two of our treatment plants, Tenders submitted for Watercare’s Central Interceptor project, Thank you, Auckland - our total water storage has reached 80 per cent, Our Central Interceptor Tunnel Boring Machine has passed its Factory Acceptance Test, Tonnes of microbes get to work at Mangere Wastewater Treatment Plant, Trouble signing in to your account?