The first high bill due to a leak is in May. Copyright © 2020 Watercare. Introduction. We can provide an allowance up to a maximum of four consecutive invoices only. New comments cannot be posted and votes cannot be cast. Thinking it's obviously wrong, I check the meter and notice it's running. This means the leak allowance is for 250 litres per day. The tenants were just going nuts with water because they didn't have to pay the bill. All rights reserved. If you are unable to provide this, we may need to visit your property to Yes, but the allowance will be for wastewater charges only. Claim for a leak allowance. Can I get a refund if my account goes into credit due to a leak allowance? Here's a guide, Tunnel boring machine begins work in Wairau Road, Joining forces to build New Zealand’s first floating solar array, Visitors pour through the doors at Ardmore Water Treatment Plant’s annual open day, Visitors pour through the doors at our Waikato Water Treatment Plant's first open day, Vodafone email shutdown may affect some customers, Wading birds on Watercare Coastal Walkway receive a helping hand from students, Waikato Regional Council grants us two consents for Waikato River water, Warkworth’s new water treatment plant opens its doors for first time, Wastewater pipe being repaired on Hillsborough foreshore, Wastewater pump station dramatically cuts overflows at Shoal Bay, Water and wastewater price changes effective 1 July 2018, Water and wastewater price changes from 1 July 2020, Water lessons filter through on World Water Day, Water pressure to return to normal in central-west Auckland, Watercare and Auckland Council conduct pipe testing in Glen Innes, Watercare and Paparimu School dig deep for Hūnua farm, Watercare announces new water and wastewater services for Clevedon, Watercare chooses Manuka Road as site for new Huia Water Treatment Plant, Watercare ensures wildlife is protected at Army Bay construction site, Watercare fights blue/green algae with ultrasonic soundwaves, Watercare gives migrating fish and eels a helping hand, Watercare implements compliance and connections changes, Watercare in the running for sustainability awards, Watercare lodges application to improve south-west wastewater services, Watercare opens award-winning training facility, New water stations to pop up at community events, Watercare provides UV treatment for Havelock North water, Watercare ranks highly among Australasian counterparts, Watercare selects Ghella-Abergeldie Harker Joint Venture to move forward with Central Interceptor pr, Watercare to regenerate pine forest in Hūnua Ranges with natives, Watercare video wins second international award, Watercare’s Hunua Ranges regeneration project takes shape, Watercare’s new water treatment plant in Warkworth goes live, Watercare's free personalised water advice service, Work begins on Mangere wastewater treatment plant upgrade, Work begins to connect Pukekohe East reservoir to supply network, Yellow pohutukawa create excitement at Māngere Wastewater Treatment Plant, For the purposes of these terms and conditions, a leak is a crack, opening, hole or puncture through which water or sewage is unintentionally or wrongly escaping from any pipes, fittings or devices on your side of the. Commercial property with super large water meter. In some situations, such as when a tenant is seeking a refund, we may ask you to provide receipts as proof of who made the initial payments to us. If you couldn't/didn't know about the leak then it's probably Not going to be your responsibly to pay it. More than 90 days No allowance A leak allowance application form is enclosed with this leaflet. Be waterwise this summer, Godwits return to Watercare Coastal Walkway, Green light for Pukekohe Wastewater Treatment Plant upgrades, Having trouble logging in? Call your properly agent and report the issue to them, as well as the bill. If you have another leak within 2 years of receiving the allowance, you may send a new application. Thanks for taking the time to contact us. Report a leak. Leaks; Leaks at your property we'll consider giving you a leak allowance for the cost of water To find out if you are entitled to our leak allowance Leak Allowance Application form South West Water P.O. Where is the leak located? Street. 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