Wessex Water was able to quickly introduce these four GIS-based initiatives, at low cost, as they were all developed using either the organisation’s existing Esri GIS services or new out-of-the-box Esri apps. Are you looking for a multi-site-based role? “We have been ranked in the top three UK utilities for customer service ever since privatisation, and you don’t achieve this incredible track record by sitting still and not evolving,” says … Wessex Water - Yeovil - Technician. If you find any mistakes in this information, please let us know below. And so they prefer calling Wessex Water at their 0845 600 3 600 phone number instead. In case you didn't realize there was an alternative, the best phone number for Wessex Water customer support is 0845 600 3 600. With 2.7 million customers across the south west of England, Wessex Water is constantly striving to enhance the effectiveness and value of its external communications. Telling us about any imperfections is useful and helps all of us. Thanks to the introduction of the huge, visual dashboards in the Customer Service Unit, Wessex Water’s call handlers can provide more informative responses to customer queries. The dashboard is also available via the organisation’s intranet, so in the event of an emergency, it is possible to make this real-time operational information available to managers on any internet-connected device. This is the best email address for Wessex Water customer service. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Easier access to up-to-date information Wessex Water was the top scoring water and sewerage company for customer service in 2015, according to Ofwat’s service incentive mechanism (SIM) – and this coveted position is one that the company is keen to maintain. The SMS messaging service has proven highly effective in enabling Wessex Water to let customers know about emergency, unplanned maintenance works, so they do not become distressed or alarmed by an unexpected loss of water. Published on the utility’s web site, they include an interactive, fully illustrated Story Map about a multi-agency scheme to improve habitats in the Stour region and protect native species. Created using Esri’s ArcGIS Online solution, this web map includes added features such as live chat buttons, which enable customers to connect easily with customer service agents from within the map. Email Wessex Water customer service help at this email address for the fastest reply. Finally, Wessex Water has used ArcGIS Online and Story Map templates to more effectively convey information to the general public in a format that is simple to understand and easy for them to engage with. The organisation has recently leveraged Esri’s ArcGIS technology not only to diversify its communications channels, but also to significantly improve the quality and timeliness of the information it shares. With our free tools, you can check out the current wait time for Wessex Water and use our Have Them Call Me Instead tool. A list of customers’ mobile numbers is then automatically extracted by Esri derived client software, enabling the customer service team to quickly send out a timely text-based message to all households affected by the works. There are 2 ways to reach Wessex Water across 2 communication modes: email, phone. 2366648 Registered Office: Operations Centre , Claverton Down Road, Claverton Down, Bath BA2 7WW. In case you didn't realize there was an alternative, the best phone number for Wessex Water customer support is 0845 600 3 600. Click here to see all the ways we know to contact Wessex Water currently. “The outcome of the call is more likely to be helpful for the caller and more questions can be resolved first time.”, Greater awareness of the work done by Wessex Water Wessex Water supplies 1.3 million people with around 285 million litres of water a day. If you find any mistakes in this information, please let us know below. with sustainable solutions to over 700,000 tonnes of waste every year. The second initiative is a new SMS-based communication tool that leverages Wessex Water’s existing operational GIS platform. GENeco was established by, for the planning and prioritising of your own workload. The first of these developments is an interactive online map that allows Wessex Water to share accurate, up-to-date information about planned and emergency works currently taking place throughout the region. “All the projects were developed as part of ‘business as usual’ for the GIS team, removing the need for specific funding and project management overheads.”, Together with the ArcGIS web map, our GIS-enabled messaging service has led to a 20% fall in calls to our Customer Service Unit reporting problems with ‘no water’. Our people tell us, systems out in the field. Why do you want to write to Wessex Water? Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! With our free tools, you can check out the current wait time for Wessex Water and use our Have Them Call Me Instead tool. Click here to see all the ways we know to contact Wessex Water currently. “Together with the ArcGIS web map, our GIS-enabled messaging service has led to a 20% fall in calls to our Customer Service Unit reporting problems with ‘no water’.”, More helpful dialogues with the call centre Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. “The dashboard gives call centre agents greater awareness of issues occurring in the Wessex region,” comments Nicholson. What you’ll receive in return In the customer call centre, Wessex Water has used Esri’s Operations Dashboard to improve communications by providing an up-to-the-minute graphical overview of incidents on huge wall-mounted, smart screens. GetHuman tries to source the best Wessex Water customer service information from customers so we can share our best hints and tricks with each other. As Nicholson says, “The Story Maps bring information together in a more understandable way and this, in turn, helps Wessex Water build a positive public perception of the company.”, Tel: 01296 745599 It's sometimes hard to find information about how best to contact companies like Wessex Water by email, so GetHuman gathers information like this from customers so we can share amongst ourselves. Where there are temporary water service interruptions, engineers in the field use their mobile devices to draw polygons around the relevant streets. What can I expect? Wessex Water provides customer service by email and also by phone. The downgrades of Wessex Water Services Limited (WWSL) and its holding company Wessex Water Limited (WWL) in March 2020 reflected the pressure on their financial profiles from the next price control period (AMP7) and WWSL’s financial policy. But more often than not, Wessex Water customers want to talk to a real live human being as soon as possible and check it off their to-do list. Our people tell us, We describe ourselves as a community within a community’ at. have the perfect job for you. There are 2 ways to reach Wessex Water across 2 communication modes: email, phone. In case you didn't realize there was an alternative, the best phone number for Wessex Water customer support is 0845 600 3 600. Want to use your construction and customer service talents in a more interesting environment? Wessex Water supplies water to over 2.8 million customers across the south west, focusing on the environment, sustainability and the local community. “The ArcGIS-based interactive map supports our customer service vision by making it as easy as possible for customers to interact with us via the communication channel of their choice,” says Ryan Davies, Customer Experience Manager at Wessex Water. This information is according to 66 GetHuman users who are also Wessex Water customers over the past 180 days. We are here to help customers like you by simply making information that you share available to all customers. “We developed the web map from concept to first proof in just three days,” recalls Nicholson. When you email Wessex Water one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. Wessex Water is one of the top performing water and sewerage companies in the UK, serving 2.8 million... wessexwater.co.uk - 2 days ago. E-mail: sales@esriuk.com, Use our form to access a complete .pdf version of this case study, Try out a free trial of the entire ArcGIS platform, MORE: citizen engagement Maintenance Planning. Wessex Water provides customer service by email and also by phone. Leakage Technician. With our free tools, you can check out the current wait time for Wessex Water and use our Have Them Call Me … Wessex Water provides customer service by email and also by phone. have the perfect opportunity for you to make your mark in a leading organisation. If you send an email late at night, you probably won't get a reply until the next business day. An ArcGIS web service gives customers easier access to information about maintenance works, The integration of GIS and SMS messaging facilitates timely notifications of water supply issues, Esri’s Operations Dashboard improves customer communications in the call centre, Wessex Water was the top scoring water and sewerage company for customer service in 2015, according to Ofwat’s service incentive mechanism (SIM) – and this coveted position is one that the company is keen to maintain.