Set up and connect the SmartThings Multipurpose Sensor, SmartThings Multipurpose Sensor (previous generations), Troubleshooting: SmartThings Motion Sensor is stuck showing "Motion Detected" or "No Motion", How to change the SmartThings Wifi network name or password, The multipurpose sensor may be out of range. Thank you so much… I’m going to turn it off now… I surely don’t want more offline devices! A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. I just put a new battery in 2 days ago, was 100% now it is down to 72% already! This is unacceptable. Just purchased the starter kit a week ago from amazon UK. Browse answers, ask questions and get solutions from other Samsung customers. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Scratch that… seeing similar errors on my other multipurpose sensors; Seems as you’re down the path. I have been experiencing this issue too. Possibly pull that wall plug or a while and see if your sensor hops to another repeater and if that makes it better - could take 20-30 mins. Easy sign-in, Samsung Pay, notifications, and more! Unfortunately, the Hue Go doens’t have any devices connected to it that aren’t also connected to a Sonoff S31. How the hell is Samsung getting away with calling it maintenance? The main thin that fixed my issue was moving the hub to the center of the home so it had equal hops in each direction to the furthest devices. Press question mark to learn the rest of the keyboard shortcuts. Firmware Updates for SmartThings Sensors, Outlets and Buttons Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. Very disappointed. See how long they take to actually die. Powered by Discourse, best viewed with JavaScript enabled, ST Multipurpose Sensor Offline (but reporting as normal). Cheap china batteries seem to die before i can get a low battery warning. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Thanks for the reply. We thank you for your patience and understanding. The multipurpose sensor may be out of range. But recently I’ve noticed two sensors going offline again. Motion … If you live in a densely populated area (I’m in a rowhouse/townhouse for example) you then have to contend with your neighbours 2.4Ghz networks. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. If the thief were to enter from those two OFFLINE windows, no one would know. Replace the batteries (1 CR2450 battery for the SmartThings Multipurpose Sensor; 2 AAAA batteries for the SmartSense Multi). These technologies are Z-Wave and ZigBee that use radio frequency communication protocols. They do in the classic though (even though they were added through the new app). HI All - New to Smartthings. You need a raspberry pi, and some coding skills, with a few hours along with a sprinkle of Google searches. Mine was 100% battery and was dead in 3 weeks. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Only option then is to open the sensor and fidget with the battery (to mimic re-inserting it) and then the sensor leds go on and it reconnects. don’t trust battery readings. I decided to buy 3 of the SmartThings Multi Purpose zigbee sensors since they were discounted for buying 3. This is just bad engineering and very stupid IMHO…, If you want to get notifications, there are a couple of community – created smartapps which will do that. That is, device check is marking devices off-line which actually shouldn’t be off-line, but then the hub won’t talk to them anymore. My ST Multipurpose sensor shows as offline, however if I open the door it’s attached to it’ll immediately report as Open, same when it closes. and trade-in questions answered, Text SMSCARE to 62913 to receive Smartthings has acknowledged the bug. Go here for more information on wireless range and repeaters. Anything connected to one of those Sonoff S31 plugs shows errors (but again, only this one ST Multipurpose sensor is having issues). I’ve had this sensor up and running without connectivity issues. If your sensor is stuck on "open," flip the contact around so the other face is making contact with the bigger sensor portion. That being said, i’m having zero issues with any other devices on the network, zigbee OR zwave. I have updated the DTH for the sensor. See if something’s up with that plug - such as, are any other devices using it as a repeater and if so are they also having issues? I’d either pull the plug and see if the problem goes away or possibly change it out for a securify? If I can have my device(s) wired then they are wired. Arrival sensors: Turn off all lights in the house if both arrival sensors (wife and I) have left the house for over 10 mins, and change SmartThings mode to “away”. I had a sensor lose connection and tried everything. And yes it is INCREDIBLY handy. Note that this thread is now 3 years old, so it seems the sensors are bad harware and this will never be fixed. What I have noticed is that all devices connected through Samjin are off line including Samsung devices. They show online and working in ST Classic. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. I've been offline all day. SmartThings uses wireless technologies to communicate with connected smart devices. Or Text HELP to 62913, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds I am, like a lot of people, finding major flaws with the app we’re being forced to use. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Some official Samsung sensors, and zwave bulbs show disconnected in the new ST app. The multipurpose sensor may be out of range. These 3 are probably the furthest away, but within specifications. One of the “working” ones in the attic went offline as well as soon as I triggered an open. I’m thinking of returning them. If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. I am having this same issue with a ZigBee sensor. You can do that, but if you look at the other thread I linked to, you’ll see that some people are having to turn that feature off because it appears to be interfering with communications to the device. I had to remove the sensors’ batteries to reset them (and just holding down the reset button didn’t help – the battery needed to be removed and put back to restore the sensor). If your SmartThings Multipurpose Sensor or SmartSense Multi is stuck in a particular state, there are a few options you can try to correct it:. SmartThings Current Stability? I decided to buy 3 of the SmartThings Multi Purpose zigbee sensors since they were discounted for buying 3. A repeater dropping off the network will also caused this problem. Smartthings broke them with the last OTA update for the motion sensors. I initially thought it was just the one at the garage door (last reporting 89% battery) and tried to reset it and even uses a fresh battery. Pressing the reset button on the sensor or popping the battery out and putting it back in didn’t even help (altho previously did). If your SmartThings Multipurpose Sensor or SmartSense Multi is stuck in a particular state, there are a few options you can try to correct it: 2019 SmartThings Inc. All rights reserved. I just bought the kit on Black Friday so it’s ~2 weeks old. Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. As of an hour ago all my Samsung SmartThings Multipurpose Sensors are reporting the dreaded “This device is unavailable” status. Anyways, after further investigation, anything connected directly to the ST hub has 0 errors. This will ensure they have the best performance. Please, do let me know if you figure it out. Move it closer to the Hub, or extend the range of your network using repeaters. All automations still work I can poll it for temp and I get a current/accurate temp. It might be related to the following, which is new as of April: My previous situation has been fixed by adding an smart power plug (works as an extender). I have 4 repeating ZigBee nodes that those one sensor can latch onto. Learn how to solve issues with your smart devices not responding By ticking this box, I accept Samsung Service Updates, including : SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R.