Run by Marcus Lemonis who hates conservatives. GS left me stranded on the side of the road. I have the Extended service plan through Good Sam, don't do it.....I will keep this short but its been a long process and they are not covering me. The Roadside Assistance plans provided on this website keep RVs and household vehicles protected in the case of roadside breakdowns. Roadside assistance is usually one of those things you get and hope you never have to use. �0��T�(�2�2�Jzq�>Tͥ�N�9�N"!����].�.�z{v��USO8�- Dkdk��ĭ�z��P9��]M?Хɏz�y���D�� �.t5��P����W��-6K���w�?ɖ,ɚ����{��U$��D �s �o4���g�^r�N�!RDu�M^7[��ѥ(Cr�4N\B�t�[���a�7˩��l��uM�R��Y�?WB��@�:sԖ����Y�+ P��� How long will it take for Good Sam Roadside Assistance dispatch to arrive? over 7 hours on the side of the interstate and 500 dollars out of my pocket!!!! RV or Fifth Wheel, please purchase Platinum, Platinum+ or Platinum Complete membership. We wait about 45 minutes to an hour to get a text back with the shop they picked out to tow us to- its a body shop. We were pulled over by a police officer because he saw that our tires on our travel trailer looked unsafe to drive. I wrote five letters to the top five executives of Good Sam. We opted for a plan through Good Sam which is one of the top providers among RVers. Luckily, the tow company was much more on top of their game than Good Sam and arrived in around an hour. Good Sam Roadside Assistance provides sign-and-drive coverage throughout North America, including Alaska, Canada and Hawaii. But when I called Snyder Tire they stated they didn't receive the call to come and change my tire until 12:45. Back in 1985, the club had around 450,000 members and now the number of members exceeds 1,700,000. And, like AAA, Good Sam has multiple plans at multiple price points, letting you choose how much or how little coverage you would like. Designed with RVers in mind, Good Sam Roadside Assistance gets you the right tow truck for the size of your rig. A dead battery doesn't have to ruin your trip. Van/Truck/SUV Conversion, Bus Conversion, Toterhome. Learn More. It takes a series of prompts to get through their phone tree and finally talk to someone. They basically left us stranded along the road. Privacy Policy  |  You just pay for the tire, parts and labor. How do I get help when my vehicle is disabled? © 2020 Affinity Road & Travel Club, LLC. Running out of gas is a hassle. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. So over the holiday weekend - after being a member a couple months - I had my first service need. We had a great tow service called Express Towing Service. !She assures me three times that I am covered and 15 minutes later we're hanging up with an assurance that a "Big Rig" tow service would be sourced and dispatched ASAP. We will also bring other essential fluids if needed. My RV broke down over 2 months ago and is still sitting in the shop because they will not authorize the needed repairs. Note: All program benefits are subject to limitations set forth in the GS calls back and states that the tow companies wanted to much money to tow my motorcycle???? I had to speak with dispatch about my membership. Then on top of that because it's a Volvo it will be an extra $88.00 to tow it. Good Sam Roadside Assistance Founded in 1966, Good Sam Club is an international organization for RVer and one of the largest of its kind. My motorcycle had broken down on the side of the road so feeling very confident that I had GS I called. Roadside Assistance averages 45-60 minutes to arrive. expressly prohibited. Total scam rip offPaid hundreds for the super-super-duper level (they required the most expensive ultra premium plan) said due to my toter home being oversized diesel. Hi David, we are terrible troubled to hear of your experience and we would be more than happy to discuss this experience further with you. We wasted 16 hours and slept on the side of the road, but we save $800. In North Clark County WA. It is now 1:45 and I'm still waiting for service. When you need assistance with a medical or personal emergency while traveling, we'll be on call with medical, dental, or legal referrals and more. When this all settles down I am closing my GOODSAM membership service because they have no service.Dlan603. Nick thought it may have been something he messed with a day earlier and tried tightening that up. ( The yearly roadside assistance towing insurance  fee is $119.00. membership card. This is very poor customer service. Was told no they had to sent the same company back. They should be prepared to honor all tows they offer, or stop lying to customers. Fast, friendly, reliable auto and RV road side assistance. I am currently stuck on the side of the road in my travel trailer. We will see!I will NOT be renewing Good Sams!They do not have the competence to police their contractors and stay up on providing excellent service!Had to press one star for it to populate "post review"ZERO STAR RATING ! You can choose to cancel at any time- no questions asked. Yes I as well thought this is excessive, but this is why we purchase these services. This was my first and LAST year to ever use GS roadside assistance. I have the Extended service plan through Good Sam, don't do it.....I will keep this short but its been a long process and they are not covering me. It took us about 18 hours total to get towed, had we contacted the tow company directly it would have taken 2 hours. © 2020 Good Sam Enterprises, LLC. We have the RV Standard plan which costs $90 per year. expressly prohibited. The engine just stopped running. So we called Good Sam back asking to change tow locations, they agreed without a fight since we were going somewhere closer than they suggested. And this is the service they provide. It was just after lunch on Friday when we arrived at the shop and they had the part and had us fixed up and back on the road by noon on Saturday. All we do know is that we need to be towed to a repair shop. Called back in … If you wish to receive benefits for your Motorized Can you believe that? I attempted to contact roadside assistance the call would drop off over and over. Find the best companies in Telecommunications category: ATT and Good Sam Roadside Assistance, ATT vs Verizon, Good Sam Roadside Assistance vs Sonsio Can you believe that? He said GS called them last night and they could tow us but it would be about 3-4 hours before the could get there. I had an error, tried to call Norcold, could not reach anyone. Was transferred 3-4 times before I finally got pissed off and got someone to answer my question. I already have droven out and waited 2 times to a no show!! When you're traveling without your RV or get stalled by repairs and need a rental car, your membership includes a 25% discount at: Your membership includes up to 20% off the Best Available Rate* at 14 participating Wyndham Hotel Group brands and with over 7,300 hotels worldwide, including: *See the Platinum plan brochure for complete details. * This representative takes pity on us and gets manager approval to skip the “needing to be approved to be towed” part of the process since our problem obviously sounds like it isn’t going to fix itself roadside. Do Not Sell My Info. We will never recommend Good Sam Roadside to anyone ever again!! Unlike roadside assistance providers who have mileage restrictions on what they pay for a tow, Good Sam Roadside Assistance offers I told them I would call AAA instead. unlimited towing to the nearest service provider. Our first tow-worthy break down happened in the middle of nowhere a few miles outside of Mount Rainier National Park in Washington. She them said that they should have never send an Mechanic out that she never check with the rv tech. When you call Good Sam Roadside Assistance, know that our represen-tatives are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. We are actively seeking feedback like yours so we can get stories like this in front of the right people and improve on our business. Good Sam Platinum Roadside Assistance gives you exclusive discounts on vehicle repairs, hotel stays, rental car discounts and even assistance with buying a new or used car. expressly prohibited. Good Sam refuses to accept responsibility for sending out the wrong equipment. In short, we were in need of a tow truck to extricate us from being stuck at a campground in Tennessee. and repair companies. My husband has been on the phone bouncing between people on the Good Sam "help" line for 2 hours. I can't imagine if we were broken down on the side of the freeway and had to wait 2 hours for service day or night. If you wish to receive benefits for your Motorized Let us know if we can be of service. Good Sam Roadside Assistance is a Yelp advertiser. RV or Fifth Wheel, please purchase Platinum, Platinum+ or Platinum Complete membership. What do members think of Good Sam Roadside Assistance? He didn't have the tools to change the tire and his excuse was I work on big rigs. I had asked to have it taken to an rv repair shop in Oceanside with  a 5 star rating and was told no. The total cost of the tow was about $1100 and Good Sam paid for $800 of it. Put your money with a reputable company. Priority access to the RV Tech Helpline and Appointment Service when you need help but not necessarily a tow You can find member benefit brochures here for each Good Sam Roadside Assistance plan. trained to answer questions about RV complexities and how to handle vehicle disablement situations. I hit call back no answer called good sam and they told me that he just called and said I didn't answer my phone. However I new there were towing companies that were working I made reservation with one that night called TNT great service. NOT SO! Larry Byrd the inspections guy has personally guaranteed me call backs with no response. Or, if needed, they will tow your vehicle to the nearest service center. This was my first and LAST year to ever use GS roadside assistance. © 2020 Americas Road & Travel Club, Inc. All Rights Reserved. Comment from Sam G. of Good Sam Roadside Assistance. She provided me the name and number of the tow company. You don't have to wait for fancy graphics to load in order to learn about emergency RV roadside assistance and top quality towing services from the 24 hour dispatcher center." Waited all afternoon until it got dark no one came. We have been a member of good sam since 2002, and we also have RV roadside assistance, I called at 11:54 a.m. for roadside assistance and spoke with Caitlyn she submitted the call at 12:21, she stated she would sent me a text of the company and time they would be here.