Some have been told the broken pipe could take 48 hours to fix - but this does not necessarily mean customers will be without water for 48 hours as measures are being taken to divert water from other sources to people’s homes. The Twickenham branch of the popular Italian chain, on York Street, sat empty at lunch time. Cant use the toilet. We’re really sorry if you still have no water or low pressure. We’re keeping our website and social media updated with the latest information, including bottled water location points once they’re up and running, so we encourage customers to keep an eye out for those updates. Thousands of people in Hounslow, Twickenham, Kingston and other parts of South and West London have been left with no running water for much of the day due to a burst pipe. Thames Water said: "We’re really sorry if you have no water or low pressure. So I started calling them this morning. Presumably this explains why some people have water back while others are still waiting. 11. So Thames Water says the pipe could take as long as 48 hours to fix. I had to explain to him that he couldn’t flush the loo or wash his hands, and that there was no water to make a cup of tea. Thames Water Utilities Limited Registered in England and Wales. I’ve had to change the session a bit - people can drop in and out and we’ve started earlier. The postcodes this has impacted are E6, E7, E10, E11, E12, E13, E15, E16 and E20. But it’s just nice to know that we are a community. Here’s why. We’re working flat out to get water flowing out of our treatment works again, where a large pipe burst this morning. 2015: £496,244. I can’t clean up Ryker or wash my hands and I need to start making food.”A young mother-of-three has been left struggling to care for her sick baby as thousands of homes are left without water in South West London. “We’ll update this page when we have more news.”. Last year, the consumer watchdog recorded some 12,163 water meter complaints received by water companies - a 2% rise from 11,893 the year before - and making up roughly 4.5% of all written complaints. Thames Water is, in the meantime, offering … We spoke to some residents in Whitton earlier today about how they have been affected by the water outage. Thames Water says an admin error meant your property was listed as being non-household rather than domestic so when it sold the non-household customer base to Castle Water you were switched, too. Bottled water distribution? 12 hours i cannot wait. "We’re pumping water into our pipe network from other areas to get supplies back to normal for as many of our customers as we can and are looking at providing bottled water for those who will be affected for longer. We use cookies to ensure that we give you the best experience on our website. If you’re granted power of attorney, please send us a copy of your solicitor's letter and any other supporting documents, including your name and the account number for the affected account. “We phoned Thames Water and at that time the person I talked to didn’t have any information about a problem. We absolutely understand how worrying and inconvenient this is and are deploying all resources we can to get everything fixed. Thames Water has revealed in a statement that homes in a host of postcodes have either no water or low pressure. Thames Water Utilities Limited Registered in England and Wales. Go the the Thames Water site for more information, 7 fascinating things that will happen after Kate Middleton becomes queen, Londoner proposes London Underground change that would revolutionise the network, Overnight stays in England could be banned in new lockdown restrictions, Tighter rules may come into force in some part of England next week, London Covid: New map shows how many people have tested positive in your London postcode, Check the exact number of cases in your neighbourhood, London coronavirus cases and lockdown restrictions in full - Thursday, October 8, All the latest figures, rules and restrictions for London - updated daily, Here's what the sweet boy from Love Actually looks like now, Film star Thomas Brodie-Sangster was only 12-years old-when he appeared in the festive favourite, Man who 'ran into Tottenham river in bid to escape police' found dead in River Lea, Detectives are working to identify the male, Call the Midwife: Inside the beautiful converted chapel which was used as Nonnatus House, The reason why there is a M23 motorway but the M24 doesn't exist, We have the M23 and M25, but there is no such thing as an M24, London Covid: Coronavirus outbreaks confirmed at 2 schools in Kingston, A number of pupils have been sent home to self-isolate, 'Stunning' £15 jumper from Primark leaves shoppers in disbelief, Shoppers say it's 'just like' something from Zara, Only Fools and Horses quiz: 21 tricky questions on Rodney Trotter true fans should know, Interactive map shows most popular baby boy and girl names in each London borough, Firefighters tackle huge industrial estate blaze in Hounslow, The area remains cordoned off while fire crews 'make it safe', The lovable Croydon window cleaner who was still working at the age of 94, Walter Cruse was the oldest window cleaner in the UK, according to his family, The latest London coronavirus cases and lockdown restrictions in full, What life has been like for the London university students self-isolating due to a coronavirus outbreak, It was the first reported outbreak at a university halls in London, Sadiq Khan says lives at risk as less tests are available in London, The Mayor is not happy that testing capacity was diverted elsewhere, Baby deer 'dies after being attacked by dog' in Richmond Park, 'An opportunity squandered' - Fresh concerns over the future of Croydon's Westfield shopping centre, But the partners behind it insist they are still committed to Croydon, These are all the universities in the capital which have reported coronavirus cases, There has been hundreds of positive tests, Police release first picture of mother and toddler son found dead in Brentford flat, Poorna Kaameshwari Sivaraj and Kailash Kuha Raj had not been seen or heard from for more than two weeks, Discussions about the damaging impact of Brexit on West London have been 'kept secret' in Boris Johnson's constituency, Harrow and Hillingdon European Movement says local residents 'have a right to be told', 7 little things I've noticed at London pubs since the 10pm curfew, Some observations about getting grounded in your twenties, CR0 - Parts of Croydon including New Addington, South Croydon, Addington and Addiscombe, DA2 - Dartford, Sutton at Hone, Darenth, Southfleet, Bean, Green Street Green, Lane End and Stone, EC2 - Shoreditch, Hackney and City of London, EC2A - Islington, Hackney and City of London, N1 - Barnsbury, Canonbury, Kings Cross, Islington, Pentonville, De Beauvoir Town, Hoxton and Hackney, N4 - Finsbury Park, Manor House, Harringay, Stroud Green and Haringey. Please get in touch by emailing lucy.skoulding@reachplc.com. My London will be back first thing in the morning with more updates on this incident but here’s what we know so far: There have been numerous reports of stockpiling and empty shelves at shops in the areas impacted. “We’ll always aim to have your water back on within 12 hours. Some people cannot use the bathroom and have to relieve themselves in a commode that you cannot wash. “Some people are bed-bound, and you have to wash them, rinse them from the soap you’ve used to wash them and change and wash their bedding. We’re also establishing suitable sites for providing bottled water. “Thankfully, the church have still let me in. “We were then contacted later saying engineers are working on the problem. I just had a text regarding my Thames water account and that I should quote a number. The work we’ve done to bypass the pump and bring water into our pipe network from other areas has meant water supplies are returning to normal. "We’re really sorry if you still have no water or low pressure. Reports are coming in that water is coming back on in certain places. The image below shows that the burst pipe flooded a large area of woodland to a depth of one metre, which made it “challenging” for the Thames Water engineers to find the exact location of the problem. She added: “The shortage of water has been a struggle. Mrs Pam Ojideagu, a Leytonstone resident, said: “We live on Borthwick Road and myself and my husband are 70 and 77 respectively. "Our teams are currently prioritising vulnerable customers by delivering water to them, as well as supporting local care homes. In an update posted on Wednesday afternoon, a spokesperson for Thames Water said: "We’re working flat out to get water flowing out of our treatment works again, where a large pipe burst this morning. “We’ve had no mains water since I found out myself about 3pm - it could have even been before this. She said: “I was on my way back to London from Brighton when I got the call that all the loos can’t be used. Last modified on Mon 28 Oct 2019 02.02 EDT. ‭0800 009 3815‬ Is Thames Water call centre, not a scam as reading this page I thought I had called and given my details to a scammer, so called Thames water on the other number I had and 3815 is Thames Water. Thames Water International contact number is +44 179 348 6555. The damaged pipe is in the Hackney Marshes area and Thames Water has said it is using water trucks to pump extra water into the network. Whereas if you have a water meter your bill will arrive every six months based on the dates we read your meter. Thames Water says it is investigating and has apologised. A number of schools had to close and there are reports of local shops running out of bottled water. Thames Water has pumped all of the water out of the woodland, found the pipe and isolated it. A resident based in TW1 has reported her water is back on, “albeit at low pressure”. This is a real nightmare. Thames Water has said its engineers are ‘investigating’ what has happened. Thames Water is continuing to work to repair the burst pipe, which is in a woodland area in Hackney Marshes. We’ll then update the account details. If you’re granted power of attorney, please send us a copy of your solicitor's letter and any other supporting documents, including your name and the account number for the affected account. Thames Water is, in the meantime, offering you an instalment plan. “We’re really sorry for the inconvenience we’ve caused today and the time taken to resolve the problem. Today we have no water so we have no customers. Address the envelope to: Thames Water . Remember, you can view your bills and manage your account online. "It’s likely some homes will continue to experience low pressure and this may come and go, particularly during the period of high demand early this morning. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. 800-550-1071 707-706-4743 760-705-8888 409-877-1408. The Green School Trust has confirmed it hopes to open as normal tomorrow. © 2001 - 2020 Thames Water Utilities Limited, all rights reserved. Company number: 02366661. PO BOX 286 . Only call if it’s an emergency.