The hiring manager expects you to have done your homework. Explain a time when you assisted in resolving a dispute between others. The customer is saying you’re taking too long to solve the issue: what do you do? The process took 3 weeks. This will replace the current featured interview for this targeted profile. I applied online. Customer Service Interview Questions and Answers, Types of Customer Service Interview Questions, Interview Questions About Your Qualifications, Preparing for a Customer Service Representative Interview, Sample Behavioral Job Interview Questions and Tips for Answering, Tips on How to Answer Retail Interview Questions, Student Job Interview Questions and Answers, Most Frequently Asked Questions for Help Desk Specialists, 100+ Job Interview Questions and Example Answers, Top 10 Behavioral Interview Questions and Sample Answers, Best Answers for the Top 10 Job Interview Questions, Social Work Interview Questions and Tips for Answering, How to Prepare for a Behavioral Job Interview, 12 Common Teacher Interview Questions and Best Answers, Common Phone Interview Questions and Best Answers, Administrative Job Interview Questions and Best Answers, Top Job Interview Questions for Insurance Salespeople, 30 Questions to Ask the Hiring Manager in a Job Interview, Here Are Tips for How to Answer Firefighter Job Interview Questions, Tips on How to Answer Interview Questions About Customer Service, What qualifications do you have that make you suitable for this position, How do you achieve your goals and objectives, Do you prefer to work alone or with others. Finally, you might be asked questions about your work schedule and your flexibility. Your made to discuss this with your group then present back.The second part was a written exercise where you are asked to write a reply to a customer who has had a bad experience.Then you swap over with the second group. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. The customer is pointing out a well-known problem with your product: what do you do? Look back at your resume and list any experiences you have had that demonstrate your ability to meet those requirements. They out source their recruitment and the agent I was dealing with was absolutely useless. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. Thames Water Utilities Limited Registered in England and Wales. I applied through a staffing agency. You may also be asked questions about you personally, including questions about your personality and work style. I interviewed at Thames Water (Swindon, Wiltshire, South West England, England) in May 2012. Are you interviewing for a job in customer service? How Are Businesses Really Treating Employees During COVID-19? What It’s Really Like to Work at Some of the World’s Most Iconic Brands, 8 Companies Offering Seriously Good Financial Benefits, Customer Service Agent Salaries in London, Customer Service Agent Salaries in Heathrow, Customer Service Agent Salaries in Edinburgh, Customer Service Agent Salaries in Manchester, Customer Service Agent Salaries in Birmingham, Customer Service Agent Salaries in Hounslow, Customer Service Agent Salaries in Gatwick, Customer Service Agent Salaries in Bradford, Customer Service Agent Salaries in Swindon, 10 UK Jobs Where You Can Earn More Than £65,000, The 25 Highest Paying Companies in the UK for 2019, 10 Highest Paying Entry-Level Jobs in the UK, Customer Service Representative Inter­views, The Best Questions to Ask at an Interview, According to a Hiring Manager, 5 Keys to Preparing for a Competency-Based Interview. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Going through screens and print-outs for basic introduction to specific systems used for the job. Was provided incorrect information constantly as to when and where the training would be held, so ultimately pulled out of the application process. How would you handle a difficult or irate customer? Please provide an example of when you have gone above and beyond to provide good customer service? I applied online. How you answer will be an indicator of how good a fit you will be for the job. Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. I received a lot of help and guidance from HR who told me I would be absolutely fine in the interview and the answers I gave would be what they are looking for.