It received an overall customer score of 78%. The supplier received five stars for half the categories (bill accuracy, customer service and complaints handling) and a respectable four stars for the others (bill clarity, digital tools, value for money). Which companies scored the lowest for overall customer satisfaction? [9] This was completed in 2019. However, this hasn’t impacted its overall customer satisfaction ratings, and it also sells 100% electricity and carbon-neutral gas. Ampower was rated as the fourth worst energy supplier in the UK in 2020. Formerly known as Pioneer Energy, Green Star Energy was formed in 2013 and gets all of its electricity from renewable energy generators around the UK. It offers just one tariff, and as well as being among the cheapest in the UK, it promises 100% renewable electricity and carbon neutral gas. 1. Its most successful tariff on offer is Ebico Zero, which has no exit fees or standing charges, so you pay just for what you use. The first such company since 1948 was Robin Hood Energy, owned by Nottingham City Council, which entered the market in 2015. UK 300: top energy and utilities employers …as voted for by students and graduates. This makes identifying the best providers an ongoing process. Spark Energy ceased trading in November 2018 but was taken over by Ovo Energy, who carried on using the Spark brand name and their customer service staff. Octopus Wants to Make the UK the “Silicon Valley of Energy”, Offshore Grid Could Save Consumers £6bn on Energy, Government Launches £1bn Fund to Decarbonise Public Sector Buildings, Octopus Energy Lets Customers Lease a Discounted EV to Trial Vehicle-to-Grid Technology, VAT Discount on Domestic Gas “Mostly Benefits Wealthier Households”. They previously held a combined market share across both markets of 100% in 2004. Compare energy deals with Simply Switch and move over to a better supplier today. Compare Fibre Optic Broadband & Phone Deals, This website uses cookies to provide its service as intended. FeTu specialises in reducing energy consumption and emissions through its self-developed two-stage turbine technology, which applications in the energy market and manufacturing industries including aerospace and marine. Funding: €100M The company had the highest number of complaints out of any of the major energy suppliers last year, although they also had the quickest response times of the Big Six. Nearly all of the cheapest gas and electricity tariffs can be found with the smaller companies. Just after the failed SSE-Npower merger in late 2018, it was reported that a consolidation to the Big Five would still occur, as Npower would be acquired by default by E.ON due to the already-planned asset swap by the respective German parents, innogy and E.ON. Energy Survey has revealed that the Big Six energy companies are some of the worst performing when it comes to customer service and value for money. Ebico was founded over 20 years ago but remains a small, not-for-profit energy supplier. Bulb Energy was rated as the joint-third best energy supplier in 2020, scoring five stars for both bill accuracy and complaints handling and four stars for each other category. Scottish Power has recently sold its gas plants and closed its coal-fired power stations, now supplying the majority of its energy from renewable sources. Octopus Energy has once again been rated as the best energy supplier in the UK, with an 83% customer score and five-star ratings in three of the six categories - bill accuracy, customer service and complaints handling. * The £350 saving was calculated as an average of individual household savings achieved by a minimum of 10% of all our customers who switched their dual fuel supply in 2019. Business Benefits: UK’s largest business energy supplier serving nearly 1 million businesses; Fixed price 1, … Atlantis Turbine and Engineering Services division designs, supplies and maintains world leading tidal turbines and subsea connection equipment. As of Q3 2019, the Big Six held a combined market share of 70% for electricity supply and 69% for gas supply in Great Britain. Which companies scored the highest for overall customer satisfaction? The Big Six are British Gas, EDF Energy, E.ON, Npower, Scottish Power, and SSE. The company was only launched in 2016 but has already attracted over 1.4 million customers, gaining an average of around 30,000 customers a month. It developed world's first thermal packaging material made from surplus feathers. Once again, the Which? Contrary to the other two companies, it only provides gas and electricity to London homes. In 5th place was People’s Energy, another small supplier selling 100% renewable electricity. SEaB Energy is an international specialist, UK based company, working in the renewable energy and energy from waste sectors. Underfloor Heating – Is it right for you? Any profits the company makes is put into projects that aim to affect people living in fuel poverty, and all its tariffs use 100% renewable electricity.