Larger developments, commercial and agriculture. We therefore cannot guarantee that your water supply will never be interrupted, so we would recommend that you undertake your own continuity planning to assess how critical water is to your processes. Whilst we aim to provide a continuous supply of water to all of our customers, running a network of over 40,000 km of water mains means that sometimes things do go wrong. If your query is related to your water and wastewater bill, please contact your retailer as they are responsible for billing and will be able to answer any questions you have regarding your charges. You will be liable for the cost of any damage to our assets. If any of the work you're planning is near our water and wastewater pipes, please call us on 0345 072 6067 or email us at developerserviceswater@uuplc.co.uk so we can instruct you on the correct processes to follow to avoid causing any damage or serious injuries. Retailers can often help with your contingency planning - for example to assess how much water storage may be required on your site or provide information on additional pumping facilities to alleviate pressure issues. If you're thinking about a possible development, it's important to get expert input now, Sewerage solutions for your new house build or development, Guidance and forms for water connections and laying new mains, Guidance on national planning standards and risk assessments, If you're planning works in the North West, check if it could affect our network, Read more about the changes we've made to our application forms, Information on our charges for water and wastewater services for developments, Find out more information by reading our most common FAQs, If you've got a question about your project or need some advice, please get in touch, Haweswater HouseLingley Mere Business ParkLingley Green AvenueGreat SankeyWarringtonWA5 3LP, Registered in England and WalesCompany number 6559020. Since its formation in 1995, United Utilities has portrayed its unfailing commitment towards making sure that clean and safe water is … For all billing queries, you can manage your account online or fill in the form below and we'll get back to you within 2 working days. You can also call our team on 0345 672 3723. Information for building more than five houses, commercial developments, flats and apartments or agricultural use. The contact number has also made it easier for the customers to get in touch with the United Utilities energy support team for account related queries. We would also encourage you to decide how you will operate during any period of interrupted supply. Does your tap water taste or smell different? You will be liable for the cost of any damage to our assets. Whether you're building your own house or planning a housing or commercial development, we'll work with you to make sure your water and wastewater plans are right for your project. That’s why we want to do all we can to make sure your queries are dealt with quickly and with little fuss. Retailers can also often introduce industry contractors specialising in this.