Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands. Why are Payzone outlets used by United Utilities? Why is there a water meter at my new property? Information on how to get a copy of your water bill either on paper or online. Due to the current Covid-19 health crisis, NGN staff are observing safe distancing guidelines, and are wearing full PPE when it is necessary to enter customers’ homes. Customer Care Officers have also been working in the neighbourhood, to identify any vulnerable customers and offer electric heaters and hotplates for cooking. Approximately 150 properties are without gas in Carlisle this evening (April 9) after water found its way into the local gas network, following a water main burst. No one likes roadworks, and we work with local authorities, businesses and residents to plan and deliver our work with minimum disruption. Engineers from Northern Gas Networks (NGN) are on site in the Valley Drive area of Carlisle today (April 10), restoring gas supplies, after water found its way into the local gas network yesterday (April 9). We’re always out and about replacing old metal gas pipes with new, more durable plastic ones, or carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply. Thank you for your patience and understanding while we worked to finalise the programme and details for our sewer improvement work along Moor Road. This line is in operation 24-hours a day, seven days a week. Information on how do you add another name to show on the bill. “We are now working to pump out all traces of water, so that we can safely restore gas supplies. Why are Payzone outlets used by United Utilities? The best advice is to follow the three Ps rule and only flush pee, poo and (toilet) paper down your loo. Affected streets include Valley Drive, Moorside Drive, Leywell Drive and Hunstsman Lane. We’re always out and about replacing old metal gas pipes with new, more durable plastic ones, or carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply. Our teams are out across the North West helping customers who have experienced sewer flooding in their homes. The surveys help us to target our maintenance programme and we’re out and about across the North West to clean and repair sections of the sewers. Information on why Payzone outlets used by United Utilities? The InMyArea.com team analyzed data for every city in the US and found that each one has an average of 3 wired internet providers, but most homes can only get service from one or two providers. “Our customer care team has also been going door-to-door, to update residents and offer any necessary support.”. Our teams are out across the North West helping customers who have experienced sewer flooding in their homes. Sewer improvement work in your area We may be heading up your street Every time you take a shower, flush the loo or wash the dishes the used water is carried along a vast underground network of drains and sewers to our wastewater treatment works, so it can be cleaned and then safely returned to watercourses within the local environment. Information on how you go about requesting a direct debit mandate. By continuing to browse our website, you are agreeing to our cookies. Our replacement works are long term investments and we’ll give you plenty of notice before we start digging. Losing your gas supply with no prior warning can ruin your day. Utilities in the UK are largely privatized. The UK ranked 12th in the world in 2017 in terms of quality of electricity supply. Using specialist camera equipment we can get a closer look from ‘up above’ and obtain a better understanding of the sewer condition in areas where we've identified a problem. With over 72,000 kilometres of sewers to maintain across the North West, we’re carrying out a range of improvement projects and maintenance work to help prevent sewer blockages or flooding and keep them running smoothly. “As there is water in the local gas network, we have had switch off supplies to local homes, for safety reasons. Local residents requiring more information can contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk. Who are the internet providers in my area? Why can’t I see my account history on the mobile App? If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) Whether you need to find the fastest internet in your area, save money on your cable bill, or set up utilities at your new place - we’ve made it our mission to bring you the best results. If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. My meter doesn't seem to be recording my water usage correctly, what should I do? In this section we’ve included some useful information on the tests we carry out on your water to keep it in tip top condition. Opportunities for a discount depending on payment method. This has helped us to revise and develop our plans, so we can deliver the best solution. Richie Manuel added: “Water ingress incidents such as this can be challenging at any time, but especially during the current health crisis. Electricity, gas and water and readily available throughout the UK and are provided to a good standard. Richie Manuel, Business Operations Lead for Northern Gas Networks said: “Our apologies to our customers in Carlisle who are inconvenienced by loss of their gas supply. It looks like you might be looking for the following: Haweswater HouseLingley Mere Business ParkLingley Green AvenueGreat SankeyWarringtonWA5 3LP, Registered in England and WalesCompany number 6559020, {[{smartResults.PlannedWorksCTAButtonText}]}, {[{smartResults.CurrentIncidentsCTAButtonText}]}, {[{smartResults.WaterQualityCTAButtonText}]}, {[{smartResults.NaturalLanguageCTAButtonText}]}. The issue occurred on Friday following a water main burst, which caused water to enter the gas network. We use cookies on our website. We are observing all the recommended health and safety guidelines to keep customers and colleagues safe, while we work to restore supplies.”, Copyright © 2013 - 2020 Northern Gas Networks, Just so you know, we use cookies on our website to ensure you get a better online experience. Work will continue into late evening, and is expected to continue tomorrow (April 10). The re-designed and larger scope project will make sure that the sewer network can take more used water to our treatment works during periods of heavy rain, improve the quality of water released back into the environment and reduce the risk of sewer flooding in Dearham. You can still flush the loo and continue to use all your appliances or facilities that take away the used water from your home or business. Haweswater HouseLingley Mere Business ParkLingley Green AvenueGreat SankeyWarringtonWA5 3LP, Registered in England and WalesCompany number 6559020.