Excellent customer service. After flying down in his private plane the CEO stood in front of the entire company with his smirking colleagues and said that all of our jobs were safe. Assisted with my requirements and access to an online account. Scheme of Terms and Conditions. There is nothing positive to say - 1 star is too much to give this company. COVID-19 REDUCED CONSUMPTION FORM. Staff were very obliging and made no fuss about having to do this. After flying down in his private plane the CEO stood in front of the entire company with his smirking colleagues and said that all of our jobs were safe. Hi Helen, thank you for rating us 5-stars! All rights reserved. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. KH, London. Hi Mrs Ruane, many thanks for your feedback. Alex Newman did a great job in understanding my query and dealing with it :-). Dont be fooled into thinking that anyone has any kind of say in their jobs. He sorted out our complaint within no time. They appear to treat their employees as they do their customers, with contempt while using lies. Update My Details. I have been working at Castle Water full-time, Always busy usually plenty of overtime, not met a bad egg after 2 years in this job so far. Thank you, Early contact but impressed by even early response.Thanks, Great service - discussed my account- paid the bill - set up DD for moving forward - all very smooth and professional.Thank you. Castle Water blames Thames Water and has held up my money for more than six months Miles Brignall Mon 21 May 2018 08.26 EDT First published on Mon 21 May 2018 02.00 EDT Registered office: Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. Wants employees to work out of hours for free whenever needed. Registered office: Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. I have had to close my business due to coronavirus. Castle … Castle … Rebecca was very helpful and demonstrated a real professional manner. I worked at Castle Water part-time for less than a year. It accounted for 44% of complaints CCW received in the non-household market. Get an Instant Quote. I had already paid all my water bills. Castle Water and Affinity for Business share a commitment to providing the highest levels of customer service, shown in the consistently high Trustpilot scores achieved by both organisations. This was an error since my flat was a residential address. Submission and publication of all letters is subject to our terms and conditions. Castle Water pay is shockingly low, they include bank holidays as part of your leave but don't recognise all bank holidays. This is shocking – a company with which you had no contractual relationship has wrongly taken a huge amount of money out of your bank account and, apparently, shown little interest in returning it. Castle Water has formally completed its merger with Affinity for Business. Registered company number: SC475583. A positive response to our payment query. Only the latest review will count in the company's TrustScore. Efficient and professional adviser. This merger will improve customer service and reduce administration for customers. Castle Water has formally completed its merger with Affinity for Business. I waited another month, only to be told that my request for a refund had been rejected more than three weeks earlier. CEO stands in front of his employees and blatantly lies, CEO only cares about himself/making money. And the reason why? Moving Premises. I contacted Affinity to see if they could give us a payment holiday and I was advised by a lady called Claire that there was a temporary closure form that we could fill in. No benefits to speak of. We were taken over and were fed nothing but a bunch of lies from the word go. After I left, my account was sold as part of a bundle of business water accounts to Castle Water.