To protect the privacy and security of your health information, the last 4 digits of your SSN are required in order to verify your identity with your healthcare provider(s). It is easy to see who has access to your information; you will also be able to see when the proxy user last viewed your information. Does your optometry practice management and patient portal software store a wait list? To download the free app, visit the app store (Apple Store or Google Play), select the MEDITECH MHealth app and click to install. Some sites will block specific country or place IP addresses. While third-party patient portal vendors are incentivized to create bridges that will allow their systems to integrate with a wide variety of EHRs, it can be difficult to build a bridge for a system whose vendor refuses to cooperate. Patient under 16: What can my parents see? All other trademarks, registered trademarks and copyrights are the property of their respective owners. To date, over 59,000 providers have adopted the athenahealth medical software suite. Be prepared to adjust your camera and be prepared to follow your provider’s instructions. You have the freedom to invite and/or revoke other people’s access to your health information, without needing to go through the healthcare organization. I am the parent of a child under 16, or a substitute decision maker for a patient, how do I request access my child’s/a patient’s record (as a proxy)? Markham Stouffville Hospital, Southlake Regional Health Centre and Stevenson Memorial Hospital are the founding SHINE partners. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. In addition to providing mobile options such as the patient portal or patient app, Solutionreach also incorporates payment reminders into the software. Best For: Cloud-based patient engagement solution that helps healthcare organizations of all sizes manage records, medical history, insurance and more with real-time updates, messaging and automated reminders. Sign up to receive the list of our top recommendations or speak to our unbiased Tech Advisors. Secure messaging platforms for provider and patient communication, Online Appointment Scheduling and Requests. To learn more about SR Conversations and other Solutionreach features and products, check out our online community for how-to articles, forum discussions, and additional training videos. Your staff will no longer need to spend hours sending individual messages to patients with outstanding balances. Parents’ access are automatically removed from the patient account when they turn 16. How to I request access to my diagnostic images? **This appointment time is not guaranteed. Similar to a face-to-face visit, your appointment will be documented and added to the visit history along with any accompanying reports in Patient Connect portal. The platform even hosts integrated tools for social media, patient reviews, and online reputation management. Accelerate. Follow the link in that email to create your unique user log in ID and password to complete enrollment. With ... Southlake staff want to say thank you, to YOU! Portal changed the login page? It also integrates with a wide variety of systems, making it easy to deploy at almost any provider’s office. Solutionreach is a trademark of Solutionreach, Inc. All Rights Reserved. While it is rare that people need to follow our troubleshooting guide, there are some instances in which you need to. By allowing your parents to create a Patient Connect account for you, you cannot limit what information your parents see. According to a 2014 survey from Medscape, 80 percent of physicians now use electronic health records systems. Step 7 – If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can. Similarly, log off your e-mail account to prevent access to your email for account setup and password reset. Here’s how it works: When a cancellation occurs, you can automatically send an email or text message to those patients with the important details for the now-available appointment—time, date, etc. Always Log off the Patient Connect portal before stepping away from the computer. You can also access your child’s record through proxy. Do you currently use Patient Portal software? A lot of websites will offer you convoluted ways about doing it. It's one of the many ways we help your patients be active participants in their eye care. Do not disconnect until provider has informed you that the visit is complete. Solutionreach is a trademark of Solutionreach, Inc. All Rights Reserved. The message encourages patients to call ASAP and claim the open slot in your schedule. Step 1 – Make sure that you have an active and reliable internet connection. From the home screen menu, you can access all of your health information. Most of the systems developed are, due to incentives, EHRs, but many of these systems include an integrated patient portal. Make sure you have any materials you need ready before your visit, including a list of any questions you have for your provider. Patient Connect has privacy and security safeguards in place to ensure that your health information is protected. How do I enrol my children/patient under 16 in Patient Connect? Ask family members at home to refrain from streaming TV, YouTube videos, or playing online games while a virtual visit is taking place. Never allow your computer browser software to save/remember/autofill your password. A virtual visit is a live, secure video-based conversation with your health care provider. Reset your Patient Connect User Login ID or Password, visit, Parent on chart/legal guardian(s) need to visit Health Information Department to enrol in the patient portal (with legal documentation if required), The patient must go to the Health Information Department to enrol in Patient Connect, The patient can provide email address at registration and self-enrol online, Parent(s)/Legal Guardian(s) are automatically removed from patient account when the patient turns 16 years old, The patient can re-consent to allow their parent(s)/legal guardian(s) to access their patient account, Click on the Shared Access button on the right side of you demographic information, E00000000 – you are a patient at more than one site, so this is your enterprise medical record number, M0000000 – you are a patient at Markham Stouffville Hospital, S00000000 – you are a patient at Southlake Regional Health Centre, H00000000 – you are a patient at Stevenson Memorial Hospital. With the optometry patient portal, they can. Reset your Patient Connect User Login ID or Password, ... Parent on chart/legal guardian(s) need to visit Health Information Department to enrol in the patient portal (with legal documentation if required) Age 14 – 15. Where do I go to have my questions answered about my Patient Connect account? Nothing to download. Please take the pledge to #StopTheSpread. So, if you ever need to login to Solutionreach Patient Portal again, you can rest assured that we will have the most up to date and official links available. Just text and get answers. With quick and easy tools like secure messaging, appointment requests, and lightning fast payment collection, your doctor will never be farther away than your own back pocket! Additionally, third-party vendors are often more attentive to detail and offer a better user experience, but they are not without limitations. Online scheduling requires a separate login than the patient portal. Select Yes.Make sure the Location Services in your device Settings is set to On. Does your optometry practice management and patient portal software store a wait list? Patient Connect will automatically logoff after 15 minutes of inactivity. Dr. Ryan Parker with Parker Family Vision Center tells how SR Conversations has made it easy for his practice to connect with millennial-age patients. That can cause unexpected errors such as timeouts. There are a few things you can do to prepare for your visit to make sure you get the most out of the time with your provider. Some are even enlisting third-party software providers to provide patient portal functionality for their tools. Protect your privacy by logging off every time! If you do, another person using your computer will be able to access your information without needing to know your password. Solutionreach streamlines the process and improves your revenue collection. Healthcare IT rating agency KLAS recently selected athenahealth’s athenaCommunicator as the #1 patient portal, with a score of 91.8 on the most recent Best in KLAS awards . We keep all of our links up to date at all times. Solutionreach gives optometry patients access to powerful self-management tools. The practice will contact you to confirm a time. PatientReach Mobile is the secure patient app from Solutionreach that gives you a secure connection to your healthcare providers with an easy-to-navigate interface that offers convenient access to front desk services, and simple tools for doctor-patient communication and care management from your mobile phone. You can email the form and a picture of your ID to PatientConnect@southlakeregional.org. If you require further assistance, please call Patient Connect support at 1-877-733-5033. Providing there is no one that can not see your password around. How far back in the past can I see my information? In a world where consumers want access to everything online, a patient portal is fast becoming a necessity. How do I close my Patient Connect account? Protect your printed personal health information. Once the patient turns 16, they can re-consent to allow their parents to have permanent access to their health record.