Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm. We need this in case we have to contact you about your enquiry. Very professional. Our frequently asked questions are a great place to start. Finally after residents repeatedly complained YW agreed to fix the issue. Yorkshire Water Customer Helpline. We are seriously considering putting the house up for sale but the impact of all this would potentially devalue the property. You've no idea how nice it is to have someone do a job for you and be so pleasant and have manners. She also explained the whole process as to how I will be contacted and if I had any questions that could ease my distress and if I had not understood anything.The two Yorkshire water team employees that arrived were also professional and did a thorough search to see where the leakage was originating from . Quite unbelievable. Thank you so much Ross and Gareth. Many thanks. I feel as though I am being mugged and there is nothing I can do. Polite, speedy and professional service! Use Twitter handle @YWHelp for a quick response, Go to our Facebook page for a quick response. Manager out from yorkshire water - apologised and said they would back-fill the dug trench - leave the pipes in and connect it until another job could be planned to divert to the drain on the road at the back of my property!! So all these people involved and zero action, who pays for this? Discover all the latest YW news here. Terrible company to get hold of ,regularly been on hold for 40 mins plus.Tried today and got through twice getting through after 25 mins to be cut off now just got through again after 35 mins but calls just go silent and nobody there to talk to Disgusting service for a large utility company. looked down pulled half a bag of waste out and bagged it. Yorkshire Water appears to use contractors to fix faults, and the problem seemed to be that the contractor was not keeping YW fully informed of the situation - hence no warning to us and hence the difficulty YW had in finding out what was going or what the ETA of a restore might be. So here we are again, a noisy grate that keeps people awake and it forces people to phone in sick due to lack of sleep and no one person is responsible. Received a letter today (10th August 2020) from debt agency and apparently owe £80 from previous address. We require your telephone number in case we need to get in touch with you about your enquiry. Speak to an agent immediately. You can contact Yorkshire Water Mon - Fri 8am - 8pm. If you receive such an email you'll be able to unsubscribe at any point. Yorkshire Water’s official telephone number is a local rate 0345 number, but some customers are unwittingly using call connection services over the internet and being charged up to £6 connection charges to call their customer contact centre – If you need to contact Yorkshire Water, you can do so for free using the online channels above or the 0345 number which is charged at a local rate. Designated trademarks and brands are the property of their respective owners. Windows and cars are being covered in this dirt and it is being trodden into carpets etc. Our frequently asked questions are a great place to start. Amazing service! Available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm. What sort of Moral & ethical compass do these people have?