Box 427 Cambridge, ON N1R 5W8. Our website uses cookies to distinguish you from other users. Enter the email address associated with your account. If you need urgent assistance, please call us on 01223 706050 and a member of our customer service team will help you. Funds are withdrawn automatically from your bank account on the due date indicated on your bill. The department is under the general direction of the City Manager, while a five-member Water Board, made up of Cambridge residents appointed by the City Manager, serves as an advisory group to the Department. Our office must receive payments by the due date to avoid interest charges. It appears you are trying to access this site using an outdated browser. Please Update High Read Contact Information. Do not send cash through the mail. Please note, if you have recently changed your email address, it takes 24-hours to update on your account This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Lost your bill or receipt? They are used to recognise you when you return to our website. Help to pay water bills We're calling on customers to ask us for help, if they have been financially affected by COVID-19 or any other reason. They include, for example, cookies that enable you to log into secure areas of our website, making use of e-billing services. As a result, parts of the site may not function properly for you. If your concern(s) meets the criteria, send us an email providing the specifics of your concerns and enter "Water Billing Appeal" in the subject line of the email. Box 427Cambridge, ON N1R 5W8. By using this website you agree to the use of cookies. We recommend updating your browser to its most recent version at your earliest convenience. To sign up for this option you must fill out a, Residential or Residential Not-For-Profit organization, Additional water billed is at least 2 times your average consumption, No prior adjustment was granted in last 12 months and no more than 2 adjustments in a 10 year period, The high water problem has been identified and repaired (proof of repair is required as part of your application), A high water bill concern where an individual bill is greater than 2 times average consumption, greater than $250.00 and where no adjustment has already been granted under the High Water Leak Adjustment Policy, The concern(s) occurred within the last 6 months, The concern(s) has been reviewed within the High Water Leak Adjustment process and a discussion has taken place with either the Supervisor of Billing and Collection or the Manager of Revenue. If you miss a water bill payment, an interest charge of 1.25 per cent appears on your account the first day after the missed due date and on the first day of each month until the account is paid. Your address is in the Cambridge Water area. Contact us to receive duplicate records. There are a number of ways residents of the City of Cambridge can pay their water bill. These are the cookies required for the operation of our website. Pay your water bill by sending a cheque made payable to the City of Cambridge. Our office must receive payments by the due date to avoid interest charges. We add a charge to your water account if your cheque doesn't clear. You can pay your water bill through most chartered banks and financial institutions. Do not send cash through the mail. You must submit your application for a new water account at least four business days before the date you require water services. Mail your cheque to: City of Cambridge P.O. Print your account number on the front of your cheque and include your bill stub. The CWD is regulated by Federal and State drinking water codes and is comprised of three major divisions: Administration Division, Water Operations Division, and the Engineering and Distribution Division. Make a payment at a branch or through your financial institution's online or telephone banking system. Please select from one of the options below to get started. NOTICE: The Cambridge Water Department will be open to members of the public, by appointment only, Monday through Thursday from 9:00 a.m. to 2:00 p.m., for various services.Details about Residential Water Testing, Water Construction Permits, Hydrant Use Permits, Backflow Permits and Water Meter Replacement are available on our website.