just wanna know…Thanks! You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. Its very nice,but dont u think using sir or madam will be more preferable than mr or miss? It is very nice tutorial. Guest               :  No thank, I thing it is inaft. Tomorrow we will have a double room. How may I assist you?”. 3. Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English . Guest: Good morning. These are two Hotel Reservation dialogues that can help you create your own. Agent: So, MR. Temple now I am going to repeat your reservation details. (As a agent your duty is to recommend such room which match with guest. requesting a wake up call in a hotel conversation. Repeat A: I would like to make a hotel reservation. How may I help you? Agent: May I have your contact number and address, please. Guest               : Of course. Receptionist: So... Friday the seventeenth? Step-9: Offer more services to your guest. I would like to make a reservation please. B: What day will you be arriving? All Rights Reserved. Review these expressions and read the sample conversation. Hotel making a booking - Reservation learning English Print the English lesson on conversation about booking a room in a hotel. Guest: It is R-O-B-E-R-T  Robert and Then T-E-M-P-L-E Temple. I hope you will recommend this blog to all your students and if you have any facebook fan page then please add my blog’s name as recommended source of information. Receptionist: I'm afraid we're totally booked for that weekend. A: I need the room for 3 nights. And do you have cots? Step-2: Greet the guest properly. Step-4: After confirming about guest proceed to the next level. know about how much ur charging? … Caller: Okay. Do you have any rooms with two double beds? If there any is any discounted offer, offer it. There is a lot of OK in the phone conversation. The reservation includes only breakfast; Hotel Reservation Dialogues. For a front desk agent making proper reservation is the most important job. Step-1: Answer the telephone within 3 rings. Would you like to take it ,Sir ? 1. We're a family of four. The reservation process in a hotel depends with your location. B: What day will you be arriving? Keep commenting more and more…. To print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room. Caller: Hello. This will give you more theoretical concept which will be needed to understand this particular tutorial. Keep it up and do come up with more updated methods, all these will be beneficial to all.. Hi Tanji, It is very good tutorial..no better..it helped me to give training to my staff ” How to take reservation”. Now if guest want his reservation to be put on waiting list then take full details about the guest and give him a reservation confirmation number. Extremely nice…. 1. B: Would you like a smoking or nonsmoking room? Guest               : Thank you very much for your service, Conversation Reservation Handling By Phone. Who is the longest reigning WWE Champion of all time? Test your understanding of the conversation above with this quick quiz. B: How long will you be staying? I’d like to make a reservation for this weekend. This site uses Akismet to reduce spam. How can I help you? Ano ang Imahinasyong guhit na naghahati sa daigdig sa magkaibang araw? good morning sir,is this is reception could u provide and choose print. C: Hi, Good morning. Customer: Are meals included in that price? Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side. The rate I can give you is 99.54 with tax. Typical sample resumes for Hotel Reservation Agents describe duties like handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries. Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. Save my name, email, and website in this browser for the next time I comment. I guess you understand our policy. Nice tutorial and very useful for students of hotel management. See you around and happy Hoteliering. Make reservation properly. So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. Do you have any vacancies? Welcome to the Westin Hotel. "Guest: "I need to speak to someone from room reservation " Hotel Staff: “Reservations (Reconfirm the department), Connecting your call” Reservation     : Thank you very much for you reservation. Follow these steps: Agent: OK, MR. Temple, will you travel alone or not? Agent: Mr. Temple I just make your reservation guaranteed. Resevation      : Yes Sir,May I know What type of room would you like, and for how many person, Sir ? Okay, sir, we look forward to seeing you in April! B: Would you like a smoking or nonsmoking room? Receptionist: It looks like we have a few vacancies left. Learn how your comment data is processed. B: How many people will be staying in the room? R: Good morning. Caller: Oh, I didn't realize. Hotel staff: "Good Morning - thank you for calling Setupmyhotel (mention your hotel's name), how may I direct your call? Ano ang pinakamaliit na kontinente sa mundo? A: We need a nonsmoking room. Reservation     : May I know how about your deposit,Sir ? The material on this site can not be reproduced, distributed, transmitted, cached or otherwise used, except with prior written permission of Multiply. You have to purchase our tutorial collection in order to copy these. Reservation     : Alright Sir, May I know about your nane, Sir ? A: It's 626-555-1739. We advise that you book in advance during peak season. Read our Room Types tutorial for clear concept.). Sample telephone script 1. First be sure about guest name. Well,,, the room rate is Rp 350.000,00 net include breakfast. Instead of using OK. Receptionist: Can you give me your credit card details so we can book your room.... To download the picture right click  the picture and click save as, Getting your hotel room cleaned conversation with 2 people, Getting your laundry washed in a hotel conversation 2 people, requesting a wake up call in a hotel conversation, Hotel making a booking - Reservation learning English. Customer: Hello, I would like to book a room for tonight / Friday, August 15th /  the 20th till the 23rd. But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. In this case, first look for room inventory. What is your full name, please? A: I will be arriving on May 14th. Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. A conversation between 2 people. Have a nice day. A: I will be arriving on May 14th. Hi! Now, follow these steps in those cases. © 1997-2020 EnglishClub.com All Rights ReservedThe world's premier FREE educational website for learners + teachers of EnglishEngland • since 1997, a) to change a reservation b) to report a cancellation c) to inquire about available rooms, a) is fully booked b) is hosting a convention c) is closed for the season, a) research other hotels b) discuss it with her husband c) find a credit card to pay the deposit. Your reservation is now verified, so all I need is your phone number. Cable television is included, but the movie channel is extra. B: How long will you be staying? Loking forwad for your coming to our hotel. Hotel staff: "Good Morning - thank you for calling Setupmyhotel (mention your hotel's name), how may I direct your call? Agent: I am terribly sorry, Mr. Temple. Reservation     : Well, Mr. Hariyanto, you would like one suite room,and the rate is Rp 350.000,00 neet + Breakfast, you will be arriving at    19. The caller can't stay on the September long weekend because the hotel. Caller: Great, I'll call you right back. Please tell me when you'll be needing the room, sir. Repeat A: I would like to make a hotel reservation. One of my daughters might be bringing a friend. Morine speaking. "Guest: "I need to speak to someone from room reservation " Hotel Staff: “Reservations (Reconfirm the department), Connecting your call” A: I will be staying in the room alone. Can we pay when we arrive? The guest wants to reserve room for her husband. I just wanna know if there is such a word as “Thanks you”?? We require a credit card number for a deposit. You also pay in advanced for transportation service. B: I assure you, that's not a problem. If guest travel with family then you cannot recommend him a single room and on the other hand if he comes with a family or friends then you should look for family room or others which is for more than 1 person. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. English books for SALE students learners and teachers, A to Z List of British words not used in the USA, Advantages and disadvantages of computers, Online English dictionary - English lesson, Learning basic grammar with exercises book 2. What is the time signature of the song Atin Cu Pung Singsing? Review these expressions and read the sample conversation. Sample telephone script 1. To print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room. Copyright © 2020 Multiply Media, LLC. Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. Receptionist: Good morning. MOST OF YOUR ARTICLE SEEMS TO BE VERY USEFUL IN TRAINNING MY CREW IN THE HOTEL. Carefully look at their dialogues: It will be helpful for me. Receptionist: What kind of room would you like? Step-11: Thanks the guest for his calling and finish the conversation. Very nice. A: I need the room for 3 nights. We have an indoor swimming pool and sauna. Repeat all required information to be sure that you have made proper reservation. Thanks a lot for your valuable comment. Reservation     : Sure, If you want transfer the payment, you can tranfer with BCA bank in your city, and our account is 11234560000, is that alright, Sir ? Guest               : Ok, I will pay, how much I shoud pay ? Generally most of the reservation has been done by phone. B: We have booked a room for you. When did organ music become associated with baseball? Hotel employee: Alright sir/ma’am. Agent: Mr Temple we are offering more for our guest. requesting a wake up call in a hotel conversation. If that possible , May I tranfer the payment ? Taking a Reservation. Agent: OK sir. information about luxierious rooms in our hotel,and i would like to Caller: That's reasonable. THIS WAS HELPFUL THANKS SO MUCH… I GOT HIRED AS A RECEPTIONS AND I WILL USE ALL THIS ON MY ACCOUNT. A: We need a nonsmoking room. The dining room is open from 4 pm until 10 pm. That is not really professional language if you ask me. Agent: Is it R-O-B-E-R-T  Then T-E-M-P-L-E ? Please excuse me for a moment. Caller: Okay, but I'm not positive if she is coming. “Good Morning, Front Desk. F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, 20 Exclusive Tips for Successful Hotel Job Interview, How to Handle Guest Accident in Hotel (SOP), How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel.