Alternatively, you may contact our Customer Service Team on 1300 567 642 (KOSMIC). Organise an inspection and/or repair by our technicians at its current address (for large items), Request that you return it to us for inspection and repair or replacement according to the Return Procedure below, or. The Terms which apply at the time you place an Order are those that govern that Order. Kosmic Sound reserves the right to conduct and implement fraud detection processes, including without limitation validating your credit card, identification, and address details for your safety as well as ours. Widely regarded as the most recognizable electric guitar ever, Eddie Van Halen’s iconic and revered Frankenstein™ guitar now comes your way with a price tag the everyday musician can afford in the form of the EVH® Striped Series Frankie. Please allow up to two (2) business days for dispatch unless the product is temporarily out of stock. Copyright © 2019 Dale Cleves Music Pty Ltd All Rights Reserved. H (2) HH (2) HSS (1) Scale Length. 25.5" (648 mm) (4) 24.75" (629 mm) (1) Bridge. For a minor problem, you are entitled to a free repair if we offer one, or failing that, a replacement or refund. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid. The Return Policy forms a part of these Terms. First opened over 40 years ago, Better Music is an Australian owned and operated independent music store located in Canberra, ACT. If the product is found not to have a problem as you have described, you may be required to pay the transport or inspection costs. You will be bound by these Terms each time you submit an Order. In the event that the item is temporarily out of stock and we need to order it, we will inform you promptly via email of the expected waiting time. We ask for your understanding when errors or inaccuracies occur. Sporting Eddie’s famed red with white-and-black-striped paint job and a worn-in reliced look, the all-new Frankie features a basswood Stratocaster®-style body paired to a … For all ONLINE ONLY items we will work with our suppliers to facilitate the quickest delivery windows. You will be notified of this time estimate. We may also request further information to process the return. We reserve the right at all times to make changes to these Terms. ABN 43 679 625 324, EVH Striped Series Frankie - Red/White/Black Relic. These Terms contain important information about the Ordering, processing and delivery of Goods, including limitation of liability. If you have already submitted an Order at a particular Price, we will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case the order will be cancelled). Routed for an HSS pickup configuration just like Eddie’s original, Frankie features an EVH Wolfgang® humbucking bridge pickup with a dummy Strat® neck pickup and a dummy five-way blade housed in the middle position. For all items showing as IN STORE, we will endeavour to ensure despatch by the next business day. Goods can only be returned in accordance with these Terms and the Returns Policy. In accordance with your rights under the Australian Consumer Law Consumer Guidelines, you are entitled to return a product if you believe that the item is not as described, or if it is faulty due to a manufacturing defect and is within the manufacturer’s warranty period. Please contact us if you haven’t received your Order after seven (7) business days from dispatch. These terms apply to Ordering, purchase and delivery of Goods from the Website and through our Customer Service Team and form a contract between you and Kosmic Sound (“we”) trading as Dale Cleves Music Pty Ltd ABN 90 007 894 046 of 87 Winston Avenue, Daw Park, South Australia 5041. If a refund has been agreed upon, the item is received and the problem is confirmed, the refund will be made within two (2) business days via the same method as payment was made. Routed for an HSS pickup configuration just like Eddie’s original, Frankie features an EVH Wolfgang® humbucking bridge pickup with a dummy Strat® neck pickup and a dummy five-way blade housed in the middle position. Right-Hand (4) Left-Hand (1) Pickup Configuration. Contact us for current ETA, or place a pre-order now. Estimate the delivery time after dispatch. Any variations to these Terms will take effect from the posting of the current Terms on the Website. Kosmic Sound will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. For any questions regarding these Terms and Conditions, please contact us on 1300 567 642 or via our Contact Us page on our Website prior to agreeing to them in the Checkout process. We aim to provide the largest range of quality musical instruments, lowest prices and high levels of customer service during and after your purchase. We often sell products at less than the RRP. Request that you return it to us for a refund. © 2020 Better Music. An oiled finish on the back of the neck allows for hours of playing comfort, while the 12”-16” compound radius maple fingerboard with 22 jumbo frets was designed for fast and furious playing styles. If your item(s) is damaged, you must contact us on. This address may be Kosmic Sound, the authorised repairer or other authorised third party. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable. You will be notified via email once your refund has been processed. Sporting Eddie’s famed red with white-and-black-striped paint job and a worn-in reliced look, the all-new Frankie features a basswood Stratocaster®-style body paired to a graphite-reinforced quartersawn maple neck. To initiate a return or warranty request, contact us on. Kosmic Sound is committed to fair and transparent advertising. JavaScript seems to be disabled in your browser. Payment methods are specified on the Website or told to you at the time you place your Order. Get the best deals, sales and offers from the best online MUSIC store in AUSTRALIA! In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened by any Law. Every effort is made to keep the website up and running smoothly. Item(s) must be received by the return address within ten (10) business days. They include credit card with eWay and payment through your online PayPal account. ONLINE STOCK, relies on stock at our supplier warehouse. You will, however, be able to return Faulty Goods under the Returns Policy. Returned items will remain your responsibility during transit. Recommended Retail Price (RRP) is the price given by our suppliers at the time of stocking. Items sent by courier are delivered during business hours and require a signature for confirmation of delivery. If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. We do not guarantee to match our website prices on products for sale on our shop floor. Please note for any purchases of significant amounts using credit card details via eWay, we will contact you for further identification proof and security checks before we are able to dispatch the Goods. To arrange a higher Insurance cover please contact us directly on 1300 567 642 (KOSMIC). Australia, Select a state… We use eWay, a leading Australian payment gateway which is a Payment Card Industry Data Security Standard accredited organisation. Items cannot be sent to PO Box addresses. If there is no-one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee. Prior to dispatch of any product requiring a piano carrier service, we will contact you via telephone, SMS or email to confirm shipping information and arrange the best day for delivery. 1 color ... Red with Black Stripes Relic (1) White with Black Stripes (1) Body Shape. In 2013 we opened our brand new bricks and mortar store – the largest purpose-built musical instrument store in Australia. Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement. Please pack your returned items carefully. A sturdy and dependable EVH-branded Floyd Rose® locking trem and Floyd Rose locking nut work in tandem for precise tuning even with extreme changes in pitch, while the EVH D-Tuna® retunes to drop-D and back with strict accuracy at the flick of a finger. Item is currently out of stock! EVH rolled out its impressive 2020 lineup last week at the the NAMM Show in Anaheim, Cali. All rights reserved. We will. Unless otherwise indicated in your account settings or at the time you place your Order, Kosmic Sound may send you marketing information. The name on any credit card used for payment must match the name of the Order. If a product is out of stock for a long period of time or no longer available after payment has been made, we will either offer to provide an equal or like item to be taken in lieu of the product, or will promptly refund your money. Striped Series Frankie. Delivery Fees will not be refunded if you return Goods except as provided for in clause 8.1 – when approved by us as a warranty issue and we request return. You should carefully check that your Order is accurate before you submit it. Signing for an item means it has been received in good Order, and any damage is no longer the courier’s responsibility. Other unique features include a white skirted Strat-style single volume control knob (labeled “tone”), custom black pickguard, reliced chrome hardware, standard strap buttons and EVH neck plate. Each Order you place will be a separate contrac­t between you and Kosmic Sound for the supply of Goods. Stratocaster® (2) 5150® (1) Other (1) Shark (1) Orientation. The EVH Striped Series Frankie is a tribute to (although not quite a re-creation of) Eddie Van Halen’s iconic red, black, and white Frankenstrat guitar — complete with a worn-in relic’d finish. You agree that these Terms (as amended from time to time) will apply to all of your Orders. We look forward to doing business with you. Sporting Eddie’s famed red with white-and-black-striped paint job and a worn-in reliced look, the all-new Frankie features a basswood Stratocaster®-style body paired to a … Australian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern Australia, In Store Pick Up - Osborne Park, WA | NOT INSTANT (4 hours processing). All online payments are processed using industry-standard SSL 256bit encryption with Geotrust True BusinessID and extended validation.