Yes, you can call us on 0800 980 8800 and we will send you a form to complete - alternately you can fill in our handy form. Please send your emails to developer.services@thameswater.co.uk, Thames Water Thames Water Utilities Limited Registered in England and Wales. We are required to take our own meter readings at each property at least once every two years. Take a look at how much you will pay on the Assessed Household Charge. There’s water in the meter pit – is there something wrong with it? Company number: 02366661. Once you’ve paid, we’ll book an appointment for the meter to be moved. If the survey finds that your meter can be moved, we’ll provide you with a quote for the work. All of which will allow you to compare your current water charges with what your bill might be, based on your meter readings. All rights reserved. The surveyor will leave you a leaflet at the end of the visit advising you of what the next steps will be. Thames Water Utilities Limited Registered in England and Wales. Once online, it’s easier than ever to pay your bill and change your contact details if you need to. Company number: 02366661. During this time, you can view your water use online. We'll set a payment plan on your new account which will be based on your revised charges. Why does this prevent me from having a water meter fitted outside my property? If we fit your meter outside we will try to carry out a permanent repair straightaway. Thames Water Utilities Limited Registered in England and Wales. VAT registration no GB 537-4569-15. . Please note that we’re rolling out smart meters across our region, starting in London. … Thames Water Utilities Limited Registered in England and Wales. Company number: 02366661. Although there is no formal appeal process, we can discuss this with you. If you find your metered bill is likely to be lower, why not switch early and take the credit. If I go on a new tariff, when will this come into effect? In our area, we're forecasting a shortfall of 387 million litres of water a day by 2045, increasing to 688 million litres of water a day by 2100. Thames Water Utilities Limited Registered in England and Wales. Cookies on our website. Meters make it easier to see how and where water is being used so we can all be as efficient as possible. Your supplier uses readings from the meter to calculate how much to charge you for your water and sewerage services. Simply create an online account. If your meter is outside, you will need to lift open the cover. Smart meters are an important part of our plan to protect water supplies for future generations, giving greater visibility and control to our customers to better understand and manage their water use. If your meter is fitted inside your home or in your garden, we can usually move it. Yes, we’ll replace your meter with a new one when we move it. If this affects you we will always try to call you first. Why could this be? Depending on the type of meter, it may have four or five of these. If you have received an estimated bill but would prefer an accurate reading, you can submit your meter reading online. In our area, we're forecasting a shortfall of 387 million litres of water a day by 2045, increasing to 688 million litres of water a day by 2100. This won’t affect the meter in any way. Our research shows that customers on a meter typically use around 12% less water. By signing up for an online account you can also receive monthly e-mails about your water use during your comparison period, along with useful tips to save water. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. If we’ve asked you to request an appointment, simply follow the instructions to book. We supply 2.6 billion litres of drinking water to nine million people across London and the Thames Valley every day. Thames Water Utilities Limited Registered in England and Wales. Occasionally, it may not be possible to move your meter. Where possible, we will always try to fit a meter. This is a chargeable service, and is subject to a successful survey. If we're fitting your meter outside your property, we’ll try to fit it in the pavement, so you don’t need to be there. Meters also allow us to easily spot where there is a leak so we can fix it as quickly as possible. If you have used a hosepipe or sprinkler your water use will have shot up. Complexities with plumbing installations, particularly in flats, means it’s not always possible to install meters. Clearwater Court, Vastern Road, Reading RG1 8DB. Hopefully you now fully understand how to complete your Thames Water home move. We understand that, despite best efforts to use less water, for some customers bills will go up. We suggest you advise your neighbours that you are having a meter fitted and that we may need to gain access to your shared driveway for a short amount of time. I’d really like to have a meter but you told me you can’t fit one. VAT registration no GB 537-4569-15. If your property is metered, please provide a water meter reading on the day that you move out. These tariffs are only available for customers who have applied for a meter but we have confirmed they cannot have one, as it is either not possible to install one or it would be too expensive to fit. Can it be backdated to the date I moved into the property? In these cases, to help ensure customers who cannot have a water meter get a water bill that better reflects the amount of water they use, a flat-rate tariff is available called the ‘Assessed Household Charge’. I have a shared driveway – will this inconvenience my neighbours? Let us know about your move whether you're a new customer and need to set up an account, a current customer moving home within our region, or you're moving out of our area altogether. If this is the case, please contact our Developer Services team: Our lines are open from 8am to 5pm, Monday to Friday, and are closed at weekends and bank holidays. That’s a quarter of the water we currently supply. If your previous bill was based on an estimated reading, but the estimate was too low, your current bill may include additional costs from previous bills. If we find you already pay the lowest tariff for your charges, your account with us will remain unchanged. I’ve requested a meter – what happens next? Once we’ve fitted your meter, we’ll write to you when we’ve activated it. Our technician who fits your meter will provide us with the relevant details so we can set up your new metered account. Estimates are based on the average amount of water you use. One of the great things about meters is that they show us if there are any leaks. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. ... Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. We would like all our customers to have a water meter as it is the fairest way to pay, and encourages people not to waste water. We use cookies to ensure that we give you the best experience on our website. Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays. How will I know I’m being billed using the right meter? VAT registration no GB 537-4569-15. . Company number: 02366661. In this case, we will try to contact you when we set up your account. We may need to turn your water off for a few minutes, we'll let you know if you're in. Should I let you know if I make changes to my property (i.e convert to flats)? Please ignore the red numbers (these record tenths and hundredths of a cubic metre). If you check this number against the serial number on your meter, they will be the same. Reading Water meters – your questions answered Our role is to make sure that your water company provides you with a good quality service at a fair price.