With customers being asked to save water through reduced usage, metering and water-saving devices, the company has promised to fulfil its side of the bargain by saving water lost from leaks. Inspect the drain hose for leaks. You can also download and print copies of your statement. We are here to make your move easy. © Faversham House Group Ltd 2020. It all enables them to move very, very quickly,” he said. If YES, did you claim in part through your insurance for the cost of the leaked water? Affinity Water | 9,755 followers on LinkedIn | Our vision is to be the leading community-focused water company. Please be assured we are doing something about it, the 5 stages below shows you exactly what we do and how long it can take. Because the units are deployed at such regular intervals, simultaneous alarms from two loggers is a reliable indication of a leak between the two points, and the relative sound level can give a good indication of where on the pipe the leak is. If you believe the leak is an emergency please contact us by phone. Affinity Water has taken leakage detection in its network to new levels by fitting 20,000 The person or company responsible should arrange and pay for the leak to be repaired. Use our checklist to help identify the cause of a loss of supply. However, in some areas the pipe that takes water to a home and the internal plumbing may be made of lead. permanent acoustic loggers covering a vast swathe of its central supply area. At 10.9 cubic metres per kilometre of pipe, this is slightly higher than the average for England and Wales (9.0). Please contact us on 0345 357 2407. For its roll-out of permanent acoustic loggers in its network, Affinity Water is using HWM’s PermaNET+ loggers. If you can hear water flowing, this may indicate a leak. What was the cause and exact location of the leak? A repair will only be effective if the leak is small, visible and the pipe is in good condition. Depending on your comments and findings we may not need to attend your property to confirm this. In some cases this may only be temporary for example the pipe may already be in poor condition and the whole pipe should be replaced. You can see how much water you use and if you use less water you are also likely to save on your energy bills! Already ordered? Very small amounts of lead from this pipework can dissolve into the water as it passes through and/or stands in the pipes and this can result in elevated concentrations of lead in the drinking water. Most plumbing companies have to tear up your property and landscaping to even find where the leak is coming from. An emergency is where there is any danger to the public, where flooding … You can attach a digital copy of your document at the bottom of the form. Contact us your leak detection specialist now. If your property is on a shared supply with your neighbours, the decision to repair or replace will need to be agreed by all the responsible parties. The water-only company is in pursuit of an ambitious target of reducing leakage by 14% by 2020, as part of its 2015-20 business plan which emphasised water saving to close a projected supply-demand imbalance in the water-stressed South East. “We re-tendered our leakage detection framework last year, and I wanted to challenge the organisations on the new framework to find a more innovative way of working. Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions I have attached a copy of my plumber's repair bill/HomeServe job sheet, I am sending a copy of my plumber's repair bill/HomeServe job sheet, If you are unable to supply a copy of your plumber's repair bill please provide the reason why it is not available.